Luther Bloomington Acura Subaru - Service Center

Brought my car in (10/19/2020) for an oil change & a noise/thump in the front, when starting the car first time in the morning. They needed to keep the car overnight to try to duplicate the noise/thump noise/thump in the front, when starting the car first time in the morning. They needed to keep the car overnight to try to duplicate the noise/thump. Quickly got a loaner & was on my way. The next day they called. They'd found an oil leak, covered under the extended warranty, and needed to keep the car longer to fix it. They needed to pull the engine to fix the leak. Also, some cam (?) on the linkage (?) was loose (?) - they think that's what was making the noise. Repairs were done as soon as the parts were available. Took about 4 days AFTER the repairs were completed to get the OK from the extended warranty company. I called on Friday, 10/30 & the car was ready for pickup. They also said the noise/thump was no longer happening. I picked up the car on Saturday, 10/31/2020. Got home & parked it until Monday, 11/2. I went to start it on 11/2 & still have the noise/thump in the front. Every time since then, upon starting it first thing in the morning, I have the noise/thump. Have not called them yet, as I have been too busy to bring it back in - Maybe I'll have some time tomorrow. I didn't mind them having the car for an extended period of time, but I wish they'd have called/texted updates more frequently, instead of me having to call them. I also wish they'd have actually fixed the noise/thump. If I bring it in again for the noise/thump, I suppose I'll have to pay for diagnostics again. As I'm getting close to the end of my extended warranty, I'd like the noise/thump explained. They said it's probably a cold car & the oil is not circulating, but it didn't do it last winter. More

Great service, been coming here for years. Appreciate the timely professional customer service and commitment. Work is always top notch and completed on time and accurately. the timely professional customer service and commitment. Work is always top notch and completed on time and accurately. More

Awesome job from Tyler and the whole crew. Service was fast and I was advised of the progress as needed. Great client experience, Thank you for the great job fast and I was advised of the progress as needed. Great client experience, Thank you for the great job More

Excellent service! Professional, Friendly, Curteous. Car was serviced quicker than expected and at the end it was wiped with sanitizer. Waiting area was sanitized between the customers was serviced quicker than expected and at the end it was wiped with sanitizer. Waiting area was sanitized between the customers More

This dealership went above and beyond to help me out with a brake repair and I appreciated having a loaner car as well. Prices were competitive and customer service was great. a brake repair and I appreciated having a loaner car as well. Prices were competitive and customer service was great. More

Very convenient location in Bloomington, pulled right into the garage and was greeted immediately. Plenty of space in the lobby to wait, socially distanced. I waited less time than they estimated I would into the garage and was greeted immediately. Plenty of space in the lobby to wait, socially distanced. I waited less time than they estimated I would, in conclusion great!. More

The drop off went smoothly, the work got done, and it was timely. Well done. ' Word Words Wordy Words This still needs me to get to 25 minimum. timely. Well done. ' Word Words Wordy Words This still needs me to get to 25 minimum. More

I came in to get an oil change...I have a B1 service code. Customer service was great, but when I came to go home, the B1 service indicator light hadn’t been removed and when they looked at a filter in code. Customer service was great, but when I came to go home, the B1 service indicator light hadn’t been removed and when they looked at a filter inside/behind the glove compartment, all the stuff from the glove compartment was laying out on the front seat and had not been put back. Hmmmm.....but on a positive note, the car had been sanitized inside. Michael Dao did an excellent job explaining everything and his customer service was excellent! More

Customer service was great but it took over 2 hours to put a new tire on the car. It also cost almost $200. Shawn was great and waiting area was clean and comfortable. put a new tire on the car. It also cost almost $200. Shawn was great and waiting area was clean and comfortable. More