Luther Bloomington Acura Subaru - Service Center

Possibly the best auto service I’ve ever had. Car was scanned for alignment as I drove in, saving time. Service advisor noticed I was wearing a mask and put one on without my asking. Service advi Car was scanned for alignment as I drove in, saving time. Service advisor noticed I was wearing a mask and put one on without my asking. Service advisor walked me to the waiting room. Text messages kept me informed about the service status. I brought in the car for headlight replacement but the service technician also did a multipoint inspection at no cost. I got a text with a video showing the components that were checked, while the tech described what he saw and how he evaluated each item. The Service Advisor kept me informed at the same time. Great combination of technology and human service. At the end, the service advisor walked me to my car instead of just pointing toward the parking lot. The attention to detail was excellent. More

As always I am happy to bring my MDX to your shop for my satisfaction. satisfaction. More

It was super easy to schedule the appointment and they communicated their findings before they did any work that wasn’t planned. I loved the video showing the issues they recommended fixing. All services communicated their findings before they did any work that wasn’t planned. I loved the video showing the issues they recommended fixing. All services were completed when promised More

Pretty fast oil change and full inspection. The representative was very friendly. He made sure that my car was under the gold plan. The representative was very friendly. He made sure that my car was under the gold plan. More

I've always received great service here on my Subaru Legacy. The communication is always great and any issues always fixed and corrected. The inspection report at the end always outlines potential fut Legacy. The communication is always great and any issues always fixed and corrected. The inspection report at the end always outlines potential future items which may need attention. Because of the great service, I will be looking to purchase my next Subaru here. More

Very clean and well organized. The people in service who helped me were awesome. The work they promised got completed on time. The people in service who helped me were awesome. The work they promised got completed on time. More

Extremely kind and professional. Goes above and beyond the expected customer service interactions. Feels like I M remembered from previous visits. Goes above and beyond the expected customer service interactions. Feels like I M remembered from previous visits. More

The team inspected my car, diagnosed it promptly, gave me a great (new) loaner, then fixed my car for less than I expected. The team was friendly and absolutely interested in making my experience the best. a great (new) loaner, then fixed my car for less than I expected. The team was friendly and absolutely interested in making my experience the best. And it was! More

They were ready for me 5 minutes before my appointment. They were thorough, efficient, and friendly. Communication was excellent, and my car was finished before the time they promised. They were thorough, efficient, and friendly. Communication was excellent, and my car was finished before the time they promised. More

Although the customer service was great, I was offered discounts on my car service through the MySubaru app and via email promotions that were not offered at the time of payment for my service. I followed discounts on my car service through the MySubaru app and via email promotions that were not offered at the time of payment for my service. I followed up shortly after my service to request that a discount be honored, as this was a dealership-wide promotion and the primary reason that I scheduled my service with this dealership. The discount was not honored and I am frustrated with the lack of transparency in how these promotions are applied to payments or the reason that these promotions are offered when scheduling a service but not at the time of payment. **UPDATE**: Management did reach out after my review and offer me a refund for the promotion that should have been applied to my service bill. I appreciate the eventual resolution of this issue, but as mentioned, the discount was not honored when I reached out before leaving the review. More