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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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January 29, 2022

They did not tell me the price of the oil change until I had already filled everything out and handed over my keys, they charge 35% more than other Subaru dealers in town. Overinflated my tires, 6psi over t More

by Seacvt
Recommend Dealer
No
Employees Worked With
Michael Dao
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Luther Bloomington Acura Subaru responded

Serene, Thank you for leaving feedback and allowing us to respond and clarify any misunderstandings that may have transpired. Understandably this was your first visit to our dealership and may not understand the process. When a guest arrives we collect the keys and the vehicles information, clarify for understanding of what you would like and present them with the cost which is also listed on the repair order. If the pricing was not to your liking you could have declined the service however you had us proceed with the service. The tire pressure on the door is a suggested COLD tire pressure, we uniformly set all of our tires to 35psi because the tires are not cold when you arrive with your vehicle. I also would like to clarify that our oil change price is not 35% higher that the other Subaru dealers in town. We are certainly not the lowest but we are not the highest either. We also accept other local Subaru dealer coupons.

January 29, 2022

Great communication from my service advisor on the options and recommendations for my vehicle. Will not hesitate in using Luther Subaru in the future. More

by fstuart24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2022

An excellent experience from start to finish!Appreciate An excellent experience from start to finish! Appreciate the video! Shawn was polite and very helpful. I always appreciate the polite and efficient More

by J. Morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2022

Already wrote a review- somehow disappeared. I don’t care for this forced 15 word minimum. Pleasant, courteous, efficient More

by jumar002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2022

Excellent service! Very friendly and no surprises on the cost. Would definitely recommend! Service was completed on time. More

by KERRIE_CATHCART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2022

AARON WAS VERY ACCOMODATING AND KEPT ME INFORMED THROUGHOUT THE PROCESS AS THERE WERE SOME ISSUES IDENTIFIED ON THE WINDOWS AND REPLACEMENTS WERE INSTALLED ON THE 2 FRONT WINDOWS. More

by akelly6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Keehn
January 28, 2022

Quick service appointment and wash provided by friendly, courteous and respectful personnel service department at dealership. More

by MJKELLEY1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrik Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

I was provided the most excellent level of service. I will most certainly return to Luther Bloomington Acura Subaru again. More

by sjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

The service technicians were polite and helpful. They solved my issues in a timely manner. More

by DSWENSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Kaufman
January 28, 2022

I’ve been using this dealership since 1999.Anthony I’ve been using this dealership since 1999. Anthony Johnson was 100% efficient, knowledgeable and pleasant to work with. More

by lighthouse2100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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