Luther Bloomington Hyundai

Tracy Internet Sales was more concerned about helping the woman buying the Genesis SUV. I was told to go home and get the Blue link set up myself. I told Lucas Finance NO, I don't want any of the packages, I woman buying the Genesis SUV. I was told to go home and get the Blue link set up myself. I told Lucas Finance NO, I don't want any of the packages, I only want the vehicle. He would not shut up until I selected packages, this forcing me to finance thousands of dollars needlessly. They took my cash instantly, took the money from my account in 24 hours, now making me wait 4-6 weeks to get a refund. I told them I have pre approval with BCU, they went and ran my name through multiple banks/credit unions. Now I'm getting refusal letters which will stay on my credit history for 3 years. The loan is through Topline Credit union. The loan was from 29 July 2022, 15 August 2022, they still don't know my account number. WOW More

Great customer service, and the work done on my vehicle was exceptional. I will return for any future needed repairs. was exceptional. I will return for any future needed repairs. More

Salesman was very respectful and helpful, and the finance person was quick, intelligent, and hilarious! We appreciated the manager’s willingness to fix prior damage we found on the car as well. Best dealersh person was quick, intelligent, and hilarious! We appreciated the manager’s willingness to fix prior damage we found on the car as well. Best dealership I’ve worked with! More

I wish I could say the dealship made the difference but it really was the people that work at the dealership. Everyone from our sales guy Ben to other sales people asking to help to the reception lady to t it really was the people that work at the dealership. Everyone from our sales guy Ben to other sales people asking to help to the reception lady to the finance guy Everyone was great. It's people that make your dealership what it is. So please take care of them. They are your strongest asset More

My sales associate barely talked to us. There was very little communication. 2 days after buying my car from this dealership the check e inferior light came on. Very disappointed. There was very little communication. 2 days after buying my car from this dealership the check e inferior light came on. Very disappointed. More

Bad customer service. Don’t go there. Bad management service too. Please go to different dealer Don’t go there. Bad management service too. Please go to different dealer More

Chico was great! ! He helped me through the whole process and got me exactly what I wanted. He was also very responsive during the process ! He helped me through the whole process and got me exactly what I wanted. He was also very responsive during the process More

Service advisor was prompt and courteous explained everything they would be doing to car. Also worked hard to make sure my request to not wash the vehicle was honored. everything they would be doing to car. Also worked hard to make sure my request to not wash the vehicle was honored. More

Outstanding customer service. Excellent amenities in the spacious customer lounge for working or relaxing while you wait. Excellent amenities in the spacious customer lounge for working or relaxing while you wait. More

I went for help with updating my navigation. The experience was terrible until I connected with Carleen Shimanski. She was enormously helpful. I decided to allow changing my battery in appreciat The experience was terrible until I connected with Carleen Shimanski. She was enormously helpful. I decided to allow changing my battery in appreciation. That went well. However, waiting in the waiting area was like sitting in an ash tray. It was hard to remain there because it reeked so badly! More