Luther Bloomington Hyundai

The dealership handling Genesis automobiles is outstanding. Always top knotch with the work done on time and as promised. Like working with deslership outstanding. Always top knotch with the work done on time and as promised. Like working with deslership More

TERRIBLE experience servicing my Genesis at this service dept. Multiple trips were required to fix a handful of simple problems which were under warranty. Communication was horrendous and needed to contin dept. Multiple trips were required to fix a handful of simple problems which were under warranty. Communication was horrendous and needed to continuously be initiated by me in order for the work to get done. Documentation of work performed throughout the ordeal was sloppy at best. I initially escalated to the Service Manager but had little to no luck there and it was only after escalating to the General Manager of the dealership that I got any type of service whatsoever. Once the warranty expires I will most definitely not be going back. If I had the option of zero stars I would have rated it that way. More

Great service. I was impressed at how fast and efficient the whole process from check in to departure was. Although I would NEVER buy a car from this dealership be I was impressed at how fast and efficient the whole process from check in to departure was. Although I would NEVER buy a car from this dealership because of Kassia and the games she played with us ( I went to IGH), the service department is simply amazing! More

Always friendly and timely. They keep me updated on the progress of my service ad when the car is ready. They keep me updated on the progress of my service ad when the car is ready. More

Very attentive staff until purchase agreement signed. Brand new vehicle wasn’t ready when promised. Vehicle was delivered and was overheating and then wouldn’t start after it cooled. Delayed for over a w Brand new vehicle wasn’t ready when promised. Vehicle was delivered and was overheating and then wouldn’t start after it cooled. Delayed for over a week. Never received returned calls. More

Great experience! Got me in for my recall very fast! However I was informed later by someone else that I had an oil leak that I’ve had for a while they missed Got me in for my recall very fast! However I was informed later by someone else that I had an oil leak that I’ve had for a while they missed More

Repair of the Kona took more than three months which seems on par given the national parts shortage. Communication with the dealership during this time fluctuated between dismal and helpful. They had a seems on par given the national parts shortage. Communication with the dealership during this time fluctuated between dismal and helpful. They had a difficult time communicating with my insurance company, many misdirected emails and unanswered calls and messages. Each blamed the other. The car was returned to us with shattered glass in the second row and cargo areas and was filthy. We changed insurance companies because of their poor service and will not recommend or return to Luther Bloomington. More

I’ve never had a good experience from this dealer, and they’ve never followed up when asked. The experience is so frustrating that I am going to get rid of my Genesis. I previously had a Jaguar for three they’ve never followed up when asked. The experience is so frustrating that I am going to get rid of my Genesis. I previously had a Jaguar for three years and had a routinely terrible experience with another Luther dealership, and it appears this Luther dealership has the same poor standards. More

Didn’t seem to acknowledge reservation . Not familiar w free oil change customer, took 2 hrs longer as they didn’t have filter , and didn’t take the wrench icon off dash Not familiar w free oil change customer, took 2 hrs longer as they didn’t have filter , and didn’t take the wrench icon off dash More

Good service. Very efficient and the people were knowledgeable about what was to done. No problems. Very efficient and the people were knowledgeable about what was to done. No problems. More