Luther Bloomington Hyundai - Service Center

Oil Change I brought my Santa Fe into the dealership and was informed that the wait would be about an hour and a half. I was pleasantly surprised when my vehicle I brought my Santa Fe into the dealership and was informed that the wait would be about an hour and a half. I was pleasantly surprised when my vehicle was ready after an hour of waiting. I really appreciated the car being washed and vacuumed, too. Nancy was great to work with during my visit. More

Great service, as always I continue to be treated well, years after my initial purchase. The service team is friendly and only recommends what I actually need. Another 5 star I continue to be treated well, years after my initial purchase. The service team is friendly and only recommends what I actually need. Another 5 star performance! More

Austin was great! Had to have my car towed to dealership and Austin was very helpful with the details on how to do that. Also was very communicative in the repair proce Had to have my car towed to dealership and Austin was very helpful with the details on how to do that. Also was very communicative in the repair process More

Head lite bulb replacement Did not need a apps-just drove in. Waited 20 minutes and a tech came to replace the bulb. Took about 30 minutes and I was on my way. All is good. Did not need a apps-just drove in. Waited 20 minutes and a tech came to replace the bulb. Took about 30 minutes and I was on my way. All is good. More

The service department review Your service department is very good and I appreciate the personable attitude of the people. Hey...that's it a good review the short message is keep Your service department is very good and I appreciate the personable attitude of the people. Hey...that's it a good review the short message is keep up the good work! More

Great service As usual this team impressed! I have never had a less than stellar experience at Bloomington Hyundai. I highly recommend their team and services. Than As usual this team impressed! I have never had a less than stellar experience at Bloomington Hyundai. I highly recommend their team and services. Thank you! More

Mrownd Got it done in a quick turnaround. People were personable and helpful. Area was clean and vehicle was clean as well. Thank you for prompt ssrvice Got it done in a quick turnaround. People were personable and helpful. Area was clean and vehicle was clean as well. Thank you for prompt ssrvice More

Communication Fail My phone number was incorrectly attached to a customer record. I received multiple updates on the progress of a repair to a different car. I replied v My phone number was incorrectly attached to a customer record. I received multiple updates on the progress of a repair to a different car. I replied via SMS alerting you to the error, and even called to tell you that my number wasn not connected to your customer. I continued receive updates saying the car was ready. Good thing I dont pay to receive texts, but its annoying nonetheless. More

Service s great there are a wonderful place to work there people are very nice overall experience was great I would recommend to all my friends that the deale s great there are a wonderful place to work there people are very nice overall experience was great I would recommend to all my friends that the dealership give me Great service thank you More

I have always had great experiences at Luther until my last visit. I went in on a Saturday morning without an appointment with what I thought was a very serious issue with my headlights. After first telling m visit. I went in on a Saturday morning without an appointment with what I thought was a very serious issue with my headlights. After first telling me I would have to wait hours to fix what I thought was a big problem, I became frustrated with that answer and the service attendant noticed that and after I explained I had other appointments she made a concerted effort to get my car in. I was in and out in 90 minutes and that was appreciated. The problem though was not addressed and I couldn’t find it out until I was traveling and out of town while driving my car in the dark. The issue was not fixed as I was told it was. Finding out that the issue was not fixed while on the road was dangerous and caused me to pull over and stop travel as I could only travel in light. I will be calling to schedule another appointment as soon as I get back into town. It was obvious to me that the problem was not addressed yet paid for. Very disappointed in my last visit. More