Luther Bloomington Hyundai - Service Center

Hyundai repair. I brought my grand daughters car in for an oil change and wheel bearing problems. The service technicians gave my vehicle quick and thorough service g I brought my grand daughters car in for an oil change and wheel bearing problems. The service technicians gave my vehicle quick and thorough service getting my grand daughter back to school on time. I would recommend this Hyundai repair shop to others. More

Not the greatest When I got there I was there for way longer than they had said. I waited and then was finally told that my tires were worn and that they all needed to When I got there I was there for way longer than they had said. I waited and then was finally told that my tires were worn and that they all needed to be replaced that day and that it could be very bad for my car if I did not. I knew I had bought a warranty to replace everything including my tires but the man who had helped me told me there was no such warranty. I was frustrated so went home and looked at the paperwork only to realize that I did have a warranty that would’ve replaced the tires. The guy working with me was not very friendly and talked to me in a way that seemed somewhat demeaning. My father then called and asked for them to look up the warranty to which they responded immediately. He wanted to get some numbers and dates set up for when I could come in next so they took down his number and said they would call him back within the day. We still have yet to receive a call back. My visit was last Tuesday. Easy to say that I will not be returning to this dealership again. More

It was great ..always great service when I go in. I love the shuttle service, so that I can get to work and get back hassle free. ..always great service when I go in. I love the shuttle service, so that I can get to work and get back hassle free. More

Fast and friendly service Came in for an oil change and my thermostat blower making an odd noise. They figured out the problem and were able to get everything fixed in a timel Came in for an oil change and my thermostat blower making an odd noise. They figured out the problem and were able to get everything fixed in a timely fashion. Best of all it was all covered under my extended warranty. More

Great Very polite and customer focused! Good updates and had accurate estimates for when the work would be done. Only did work necessary and didn’t try to Very polite and customer focused! Good updates and had accurate estimates for when the work would be done. Only did work necessary and didn’t try to up sell. More

Fantastic as Always! The customer service at this dealership is the reason I drive across the metro to keep getting my car serviced here! There are other dealerships close The customer service at this dealership is the reason I drive across the metro to keep getting my car serviced here! There are other dealerships closer but they can't match the level of friendliness that the Bloomington dealership provides every time. More

Some staff were helpful but no issues fairly resolved Matt was super helpful, the rest of the staff were all saying different things. I drove home a broken car after 2 months of waiting. Matt was super helpful, the rest of the staff were all saying different things. I drove home a broken car after 2 months of waiting. More

Buying experience was fine. Service, look elsewhere. Although you pay a premium assuming higher quality service, I've lost trust and confidence in their ability to deliver consistent results. After 5 yea Although you pay a premium assuming higher quality service, I've lost trust and confidence in their ability to deliver consistent results. After 5 years, I'm going elsewhere. I mistakenly assumed Luther dealerships would have similar service levels after having over 10 years of solid service at one of their Honda locations. Clearly I was wrong. It is one thing to make a mistake. It happens. But to cast it off as a misunderstanding, ask the customer to return a second time to make things right and then turn around and try to charge that customer full price for their process breakdown while never really owning up to their errors is unacceptable. An opportunity to make things right and improve their standard work was squandered. Trying to squeeze another $84 out of this incident will end up costing them $100's if not $1,000's more in lost service opportunities and $10,000's in future vehicle sales. Too bad, really. The buying experience was solid. More

My maintenance appointment They really take great care of you when you go in. The service advisor was wonderful, kept me updated. They are also very efficient and you are in and They really take great care of you when you go in. The service advisor was wonderful, kept me updated. They are also very efficient and you are in and out of there in a timely manner More

Professional My car had stopped while driving. Towed in around 4pm. The next day I was notified that the problem was found and fixed. Happy camper! My car had stopped while driving. Towed in around 4pm. The next day I was notified that the problem was found and fixed. Happy camper! More