Luther Brookdale Chevrolet Buick GMC

I bought a Tahoe from Brookdale Chev last spring. Problem one,I was assured it had the heavy duty tow package on it and was told by the sales person that in fact it absolutely had that package. Turns out it one,I was assured it had the heavy duty tow package on it and was told by the sales person that in fact it absolutely had that package. Turns out it did not have the package which was one of the major reasons I bought it in the first place. I had to convince the salesmen that it didn't have that package, he finally gave in and admitted that it didn't have the HD towing package. Problem 2, It was a certified vehicle which are suppose to have not had any damage, upon close inspection it was obvious that it had been in a fender bender, the fender had been repainted, and the third row seat would not stay up. Problem 3, They said it had heated seats on it in their advertisement but it did not. To which they sold me after market heated seats. Half Price! Problem 4 I go to takeoff from the dealership, and there is no spare key or fob, and no floor mats. Of course these are items that they say are part of certified experience, inspected right down to the floor mats! They set me up after the fact with floor mats, and a spare key (no Fob), Stuff that should have been taken care of during the certified inspection. In the end all I wanted was a $300 transmission cooler installed, but they wouldn't budge. Of course they said I could bring it back, but unfortunately my trade-in was gone and all they could do was give me my money back, which would leave me without a vehicle. Or, they could sell me a new one for 10k more than the one I bought! Where do I sign?! In the end, If you want salesmen who don't know what they are selling, and management who won't fix problems that are their fault, or your looking for the old bait and switch, go to Brookdale Chev, if not find another dealer. I won't be back. More

I bought my new Chevy Cruze at Luther Brookdale although I live in a more distant city. Tyler and the rest of the team made the buying process so easy, exciting and best of all affordable. All my questions I live in a more distant city. Tyler and the rest of the team made the buying process so easy, exciting and best of all affordable. All my questions were answered a long with question I didn't even know to ask. Previously owning a junker car I have a lot more gadgets to figure out with my new car. I was walked through every feature on the car so when I drove it off the lot I felt comfortable driving it already. After purchasing my car I'm a Luther member with perks all over that are beneficial to me. I would and will be recommending friends and family to them. More

No hassle, no anxiety. Great experience. Cutting the deal and closing the deal were effortless. Thank you Pat and all that were so friendly to me special needs son. deal and closing the deal were effortless. Thank you Pat and all that were so friendly to me special needs son. More

Over the past 10 years my friends and family have purchased several vehicles from Luther Buick and we received the same fantastic experience at Luther Chev. I wish I had enough money to buy a new ca purchased several vehicles from Luther Buick and we received the same fantastic experience at Luther Chev. I wish I had enough money to buy a new car every year!! More

Gone here for years. Always been very happy with the service,quality and price.We live in Rogers but still drive to Luther Brookdale Chev. because of this. service,quality and price.We live in Rogers but still drive to Luther Brookdale Chev. because of this. More

Great sales person, Kendal. She made the whole experience great. She didn't mix words, she told us the price and tried to help us with any deals that we might be eligible for. Very knowledgeable experience great. She didn't mix words, she told us the price and tried to help us with any deals that we might be eligible for. Very knowledgeable with the Traverse and even helped us compare the Traverse with the Acadia. I would definitely purchase a car from Luther Brookdale Chevrolet again. I will also recommend anyone to Kendal to help with any car needs you have. Best experience purchasing a car. More

Tom was extremely helpful and knowledgeable. Would definitely seek him out if we need another car and would highly recommend him and Luther!Thanks for the excellent service! definitely seek him out if we need another car and would highly recommend him and Luther!Thanks for the excellent service! More

I reside in another state and recently bought a new Chevy HHR over the phone from Lance. This is the best car buying experience I've had in 25 years! Lance was friendly, knowledgable, and helpful. He stayed HHR over the phone from Lance. This is the best car buying experience I've had in 25 years! Lance was friendly, knowledgable, and helpful. He stayed on the hunt for the perfect HHR until he found it for us. With the discounts he applied, our car is rated as one of the best deals available. Josh also assisted in getting the car titled and licensed in our state. I highly recommend Luther Brookdale and would most certainly buy another car from them. More

Brought in for Overheating issue--ended up with a new motor. I received no phone calls with updating, I had to do them all. No one called me to ask my permission to replace my motor, I just happed to f motor. I received no phone calls with updating, I had to do them all. No one called me to ask my permission to replace my motor, I just happed to find out about it when I called for an update. I was told that Dave in service got the ok from me--this is not true. When I Talked with Service Manager-Dave Miller--He tried to convince me he was giving me a deal at $500 for a new motor & warranty. I said no--the deal was $100 for possible gasket issue, but now since you've taken it upon yourselves to replace my motor without my permission I really shouldn't have to pay anything, but I will pay the $100. He tried patronizing me saying he could have it put together just as is & I could pick it up but that eventually I would have to have the work done. I said I don't know who you think you are talking to, but I know my rights under the law & you are not talking to some chick who is not savvi about things--so you will replace my motor for the price I was quoted. When I picked up my car almost a month later I couldn't be assured by virtue of the motor id number that it was new, cuz they didn't know where it was located, but I took the word of Chris the service guy, cuz he said he helped install the 2nd new motor, cuz the 1st new motor blew a spark plug. so I still am not sure if my motor is new for sure--just Chris's word, which I hope is good. More

Everyone was very professional. They answered my questions. They didn't nag or push me into anything. They were fair with the trade on my car, patient while I had them searching inventories for ca questions. They didn't nag or push me into anything. They were fair with the trade on my car, patient while I had them searching inventories for cars, and very helpful every step of the way. It was a wonderful first experience working with this dealership. We will return for future business and recommend them to others. More