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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
727 Reviews
Call Service Center (612) 326-3850

727 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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August 30, 2023

Staff was efficient and knowledgeable. They kept me updated throughout the service, including sending me a picture of the nail in my tire. More

by twila.hastings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Johnson
Report | Print
Aug 31, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for putting your trust in Luther Brookdale Chevrolet! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

Casie updates us every step of the way on a tricky electrical issue. Great work More

by jbursheim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie, Orlando Post
Report | Print
Aug 31, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your awesome review! I'm very happy to hear that Casie was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on with their vehicle. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

Fast service, high price. Left oily hand prints on my fenders on freshly washed truck. More

by rossnoak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 30, 2023 -

rossnoak responded

Ok

Sep 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

I give them cred it for following up with me and showing me the responses in my survey mattered. It’s always nice to be valued. Dealerships can mistakes as long as they value customer enough to do right; Lu More

by mgwalkerbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mufe &Cole
Report | Print
Aug 31, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

Nice, reliable and conveniently located with in the area. Clean and modern facilities. Nice waiting area! More

by trose593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DaShaun Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 29, 2023

You all did an amazing job. It was very affordable as well I left satisfied! More

by Marvinnjuguna25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know any
Report | Print
Aug 30, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 29, 2023

We had a check engine light on, and Philip was able to give us what the issue was, and found other problems and gave me several different choices to fix the problem More

by rronion
Recommend Dealer
Yes
Employees Worked With
Phillip Thrane
Report | Print
Aug 31, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 29, 2023

You did a good work for me but one thing was not done that I needed. More

by Daniel Geboayieh Yeah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Gebre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 28, 2023

Always come to Luther for service the best never a problem and friendly staff always More

by Patsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muffy Chishala
Report | Print
Aug 30, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your input, Patsy. I'm glad to hear that you are consistently impressed with the service we offer here at Luther Brookdale Chevrolet. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 28, 2023

I came in after having an acident. I needed a new tire and rim. Alan got me in and Andrew L. Looked under the truck to make sure nothing else was damaged and they had me done and out t More

by waynelaforge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan, Andrew Lamotte.
Report | Print
Aug 30, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am committed to providing top quality service and I'm ecstatic to hear that your experience reflected this dedication. I appreciate you taking the time to leave us this great feedback. At Luther Brookdale Chevrolet, I value our customers and I look forward to seeing you on your next visit. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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