Luther Brookdale Chrysler Jeep Dodge RAM

The service writer was pleasant and enthusiastic. I explained exactly what was wrong, what troubleshooting I had taken, and what I wanted repaired. He told me about the 2 diagnostic charges and sai I explained exactly what was wrong, what troubleshooting I had taken, and what I wanted repaired. He told me about the 2 diagnostic charges and said he would contact my extended warranty company to get work covered. He called me two days later and said my truck was ready. When I went to pick it up, turns out they hadn't repaired what was wrong. I had load tested the battery and disconnected the alternator to establish there was an unknown draw on the battery. They determined it was a tracking device causing the draw. He said he would waive the next diagnostic fee and have the techs look at it. When he called again he said it was the battery (which was load tested and not the problem) and overcharged me for a battery. If they had listened to me and found the actual draw, it wouldn't have killed the battery. Very dissatisfied with their effort and lack of expertise. Won't use the dealership for anything. Do not recommend. More

Dishonest about vehicle history and current condition, also misleading regarding financing and now I am stuck with an auto loan twice the amount of the vehicle's value for a vehicle that occasionally runs also misleading regarding financing and now I am stuck with an auto loan twice the amount of the vehicle's value for a vehicle that occasionally runs. More

I have to say having Jay Diggs help my Son and I find a vehicle has been an excellent experience. He was great in helping us with finding a vehicle. Very patient and has a great sense of humor. I would vehicle has been an excellent experience. He was great in helping us with finding a vehicle. Very patient and has a great sense of humor. I would recommend Jay to anyone who is looking to buy a vehicle. I appreciate having employees that show concern for their clients. More

**Avoid Brookdale Chrysler, Jeep, Dodge – No Service After the Sale** I regret ever doing business with Brookdale Chrysler, Jeep, Dodge. While they were eager to make the sale, their service departme After the Sale** I regret ever doing business with Brookdale Chrysler, Jeep, Dodge. While they were eager to make the sale, their service department has been nothing short of a nightmare since. I’ve been waiting over **six months** for warranty-covered repairs on my Jeep, and it feels like they’re deliberately dragging their feet because it’s not profitable for them. I’ve made **two trips from East Bethel to Brooklyn Park**, both wasted because they scheduled appointments and failed to notify me that they didn’t have the parts. No calls, no emails—just canceled appointments and zero communication. The service department, specifically **Nathan Bachman**, initially called to say he updated my file and put me back on the list. He promised weekly updates every Friday. That happened **once**. Then he claimed the list was lost. Seriously? My Jeep still has a **non-functioning radio and backup camera**, and the **Service 4WD light is on**—a major concern with winter approaching in Minnesota. This is exactly why I bought a 4WD vehicle, and now it’s unreliable. To make matters worse, I referred my **sister-in-law** to this dealership, and she’s experiencing the same lack of More

Brought my lightly used 2017 Dodge Drango in for a check engine light issue. Dealership has had it for one month with no resolution. engine light issue. Dealership has had it for one month with no resolution. More

Service department is horrible, also service advisors didn’t really care about how I felt with the service that was received all the advisor was concerned about was a fee, I wouldn’t recommend anybody to didn’t really care about how I felt with the service that was received all the advisor was concerned about was a fee, I wouldn’t recommend anybody to get their car serviced here. More

Do not use this service center for anything engine related. They do not have the technical skills to diagnose engine problems. They also give you the runaround and tell you they will know more "tomo related. They do not have the technical skills to diagnose engine problems. They also give you the runaround and tell you they will know more "tomorrow". 3 months later and we are still waiting for "tomorrow". Use this location at your own peril. More

We want to thank Jay Diggs for your extraordinary service. You made us feel so comfortable during the whole process. You are very knowledgeable and professional. It was obvious that you weren't ju service. You made us feel so comfortable during the whole process. You are very knowledgeable and professional. It was obvious that you weren't just interested in only making a sale, but that you put our needs first. Spending that much money can be stressful, but you and the Luther team, Angel Hopkins in finance, guided us throughout and made us feel peaceful throughout the day. Most kind regards, Kenny and Tricia McDonald More

Terrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 co They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done properly since the noise returned shortly thereafter. When it became constant I brought it in again. They stated it was another issue that was $1800 in addition to the $4400 that I had just paid them. It turns out, Jeep had so many issues with their rear shafts, the part was on backorder with no timeline on when the part would be avialable. So it sat and sat. Jeep would do nothing. The Jeep representative stated that "machines" break down and having a transfer case and rear drive shaft fail at 75,000 miles is "normal". I ended up getting the real issue fixed shortly thereafter at a non-Jeep shop, which was less than half the cost that Luther Jeep quoted me. I More

Bad service 👎🏻👎🏻 Dis-honest employees and care-less managers You guys will hear from corporate and the better business bureau soon. managers You guys will hear from corporate and the better business bureau soon. More