Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Great service from the moment I was in contact with the dealership, Jaime in particular. Walked through all the steps perfectly, and any issue that arose was resolved quickly. It was a pleasure doing busin dealership, Jaime in particular. Walked through all the steps perfectly, and any issue that arose was resolved quickly. It was a pleasure doing business with Jaime, as well as Benji dealing with the financing side of things. More

Great service through the express service center. They were able to fit me in last minute for a quick repair to my new Jeep, and we’re very friendly about it. were able to fit me in last minute for a quick repair to my new Jeep, and we’re very friendly about it. More

Tim made the car buying process very smooth and answered all my questions. The vehicle I got is gorgeous! I appreciate everyone staying past closing to finish up the purchase. all my questions. The vehicle I got is gorgeous! I appreciate everyone staying past closing to finish up the purchase. More

It was fine. They took care of the issue I have it a timely fashion. The repair was under warranty and other than that I have had no other contact with service. They took care of the issue I have it a timely fashion. The repair was under warranty and other than that I have had no other contact with service. More

Great salesman and awesome finance guy Great place to get a car. Even when we were waiting to hear from the finance company people kept coming to see how things were going. Jamerson was ver Great place to get a car. Even when we were waiting to hear from the finance company people kept coming to see how things were going. Jamerson was very helpful and Benji is a beast with making things happen. The 2 people that came up the most and made us feel welcomed and comfortable while waiting is Scott S and Al M. It was just the little things that made this better. More

Truck Servicing and then lease I originally came in to have my 2014 Ram 1500 serviced. Afterwards, I was connected with Reese after I inquired about the vehicle exchange program sin I originally came in to have my 2014 Ram 1500 serviced. Afterwards, I was connected with Reese after I inquired about the vehicle exchange program since I continued to get mailings about it. Reese and I chatted, he found a comparable truck to what I'd be looking to get. He was friendly and professional throughout and a pleasure to work with. The deal worked out and I left happy with a 2019 Ram 1500! More

Jacked around! Awful experience at the service center.. Bought the extended warranty for my 2011 Jeep G.C. Warranty Administrators were in Chicago. Rudy Luther and Awful experience at the service center.. Bought the extended warranty for my 2011 Jeep G.C. Warranty Administrators were in Chicago. Rudy Luther and warranty company were totally lacking in communication. Called the warranty company myself. Multiple calls, different information every time. I had brought the Jeep in 8 months previous with concerns about its front suspension. The problem was miss diagnosed. 8 months later the balljoint failed, leaving the wheel dangling from the axle. The service center had the Jeep for two weeks before it was finally repaired. The warranty covered part of the repair, but I was saddled with the replacement of the right front air shock. Even though the failed balljoint destroyed all the other suspension components, some how the air shock became my responsibility to the tune of $2300. Don't purchase the warranty from Rudy Luther, or anything else for that matter....awful experience! More

Helping Stranded Travelers While visiting family in Minniapolis (we live in Iowa), the shifter on out Pacifica quit working late Friday afternoon in the Menards parking lot. A While visiting family in Minniapolis (we live in Iowa), the shifter on out Pacifica quit working late Friday afternoon in the Menards parking lot. Although the service department was quite busy, they were able to diagnose and repair the van on Sat so we could drive home. Thank you oodles to the service dept, especially to the young man who answers the service dept phone. He is very polite and helpful. More

Awesome Customer Service I am really happy with the customer service I received from my sales rep Jordan and everyone else at the dealership. Everyone was helpful and friendly I am really happy with the customer service I received from my sales rep Jordan and everyone else at the dealership. Everyone was helpful and friendly! Jordan went above and beyond to make sure I was getting what I wanted while getting the best deal possible. Keith/ financial rep was also amazing, he was patient and answered every single question I had. Both made my experience at the dealership excellent!!!! More

Crappy repair service They overcharged me for services NOT rendered. . They did not complete the service needed. They never returned my calls. I feel ripped off. Terrible s They overcharged me for services NOT rendered. . They did not complete the service needed. They never returned my calls. I feel ripped off. Terrible service. More