Luther Brookdale Honda

Ben Wysocki Ben was awesome and makes sure that you are well taken care of. I have always gone to honda as they provide you with a 5000 mile oil change and they s Ben was awesome and makes sure that you are well taken care of. I have always gone to honda as they provide you with a 5000 mile oil change and they service your car extremely well. The techs are very experienced but make sure you are not getting advise from the express lane people. More

Excellent service Lo was very helpful and patient, taking time to answer all my questions. He took the time to explain all the features of my new Civic. Lo was very helpful and patient, taking time to answer all my questions. He took the time to explain all the features of my new Civic. More

Very accommodating Your service department from Mark to your techs were top notch, kept us in the loop on the process and timing. Drove away feeling satisfied. Your service department from Mark to your techs were top notch, kept us in the loop on the process and timing. Drove away feeling satisfied. More

2018 Honda Odyssey exl I wouldn’t give this service center a star at all because I wasn’t even greeted or helped when we showed up there after standing at the entrance for a I wouldn’t give this service center a star at all because I wasn’t even greeted or helped when we showed up there after standing at the entrance for about 5 minutes and the service guy Mark Perra had lied to us about a rental car agreement. Brought in our brand new 2018 Honda Odyssey exl for a dead digital speedometer/radio/dvd/navigation with only 1800 miles and less then 2 months of owning( Big SAFETY issue). I was also told there was no openings for that day to get our car fixed as if he was trying to push us out until I told him can I drop the car off due to our safety concerns. Mark had stated to me and my wife that the rental will be covered under warranty that we wouldn’t pay a dime unless it’s a car insurance issue then we would have to pay. Service took forever as if they were just stalling time just to make money off the rental that we took from them not knowing that we had to pay until we brought the car back. Mark Perra and his team didn’t even know how to repair the issue and all of a sudden it worked out of the blue he stated. He also lied that nothing was fixed/replaced but then tells us we had a dead cell in the battery and they replaced it. I wouldn’t recommend this service center to anyone unless you bought WARRANTY coverage through this dealership. Talked to Mark Perra over the phone and in person about his dishonesty about the rental car and he denied saying the rental was under warranty. Another thing is that they stated that they replaced our car battery for a new one but when I opened the hood and looked before I left the dealership there was no sign of any repairs like hand/fingerprints just a dusty engine bay. After this rating manager Lucas Smith contacted me about their service that they gave us and I told him how everything went down and he said to contact him and they care a lot about customer service. Called him 10/10/2018 and 10/11/2018 and no answers or call back when CUSTOMER service is number 1 to them. Sun Lee More

Great! Great service , Jon helped me out a lot , i was looking for a good car for the next 3 years and he’s the man to see Great service , Jon helped me out a lot , i was looking for a good car for the next 3 years and he’s the man to see More

Satisfied I am satisfied with the overall services received at Luther. Tinted window was done professionally and made my vehicle look 10x better. Adam and Abby I am satisfied with the overall services received at Luther. Tinted window was done professionally and made my vehicle look 10x better. Adam and Abby made it really easy for me to get a rental vehicle. I didn’t have to worry about anything and my car was ready for pick up in the evening. I’m happy for the service. More

The work requested was not interpreted to the service dept . We ended with an unsatisfactory replacement of our trailer wire harness because what we had asked did not get done. In the end we ended up with almost We ended with an unsatisfactory replacement of our trailer wire harness because what we had asked did not get done. In the end we ended up with almost what we already had and paid about $400. More

Great repair experience Great place to wait while you enjoy coffee or cappuccino, fresh bakery foods, TV, wifi, very comforting place while your day is interrupted with an au Great place to wait while you enjoy coffee or cappuccino, fresh bakery foods, TV, wifi, very comforting place while your day is interrupted with an auto repair. The wait time was almost painless! Will definitely come back More

Chad is the best! Chad has been my guy for years and totally trust him and his recommendations! The new space is nice if you have to wait, cookies. Chad has been my guy for years and totally trust him and his recommendations! The new space is nice if you have to wait, cookies. More

Cup of coffee and a car I brought my Honda 2017 in for an oil change and left with a new 2018 Accord! I chatted with Crystal about leasing a vehicle and after checking into I brought my Honda 2017 in for an oil change and left with a new 2018 Accord! I chatted with Crystal about leasing a vehicle and after checking into it - found it was PERFECT for me! Saving alot on my monthly loan payments and will receive a refund on my extended warranty! Too much to turn down! It really was as easy as having a cup of coffee. I will always be a "Honda Girl". More