Luther Brookdale Honda

They make it easy I had an issue with my car that needed to be taken care of since it wouldn’t start. They were able to make time during a busy day to get it fixed and I had an issue with my car that needed to be taken care of since it wouldn’t start. They were able to make time during a busy day to get it fixed and back to me in a few hours. Easy to make an appointment and overall great customer service. More

Lucas Smith does a great job! He answered all my questions & checked my car thoroughly. He explained the prices charged to my understanding. He is well trained. He answered all my questions & checked my car thoroughly. He explained the prices charged to my understanding. He is well trained. More

Takara airbag recall My visit was fantastic! I think it was Abby helping me. I came in to get my airbags replaced and she also said that there was a recall on the driver My visit was fantastic! I think it was Abby helping me. I came in to get my airbags replaced and she also said that there was a recall on the driver side door latch. I didn't know anything about that. So not only did I get my airbags replaced I also got my door latch fixed! She also gave me her telephone number so I would know when she called me. It was a wonderful experience. I would definitely recommend you. Thank you so much More

Great buying experience Easy dealership to work with when buying a new car. Really accommodated my schedule since I was coming from outside the Twin Cities area to look at ve Easy dealership to work with when buying a new car. Really accommodated my schedule since I was coming from outside the Twin Cities area to look at vehicles More

Charged for service never done. I brought my 2017 Honda accord in for its first service visit to this dealership from whom I had bought the car last year. The visit required a oil a I brought my 2017 Honda accord in for its first service visit to this dealership from whom I had bought the car last year. The visit required a oil and filter change and tire rotation. After waiting an hour and 50 minutes I was told that my car was finished and please be sure to give American Honda a 100% rating on this dealership. I checked my wheels and tires and noticed that The right front wheel, where I had had a scratch from six months ago upon hitting the curb was still in its same position in the right front. I called the technician and confronted him that he had not perform the tire rotation. He admitted that he had signed off on doing the work but in fact had not done it because of “personal issues“. I told him that he should call his service manager and tell him what he had done. Sometime later The service manager Mike called me and told me that the technician had “forgotten“ to do the tire rotation. I told him that that was not what the technician had told me-the technician admitted that he had not done the work but signed off on it. The service manager said, “that’s not how we do business.” Of course in this case that is exactly how they did business. Now I’m wondering whether he really changed the oil and oil filter. I would avoid this business and will tell others to do so as they are dishonest. More

Courtney rocks!! Courtney was great to work with. Very low pressure and she was knowledgeable and answered all of our questions. She even stayed late to complete the Courtney was great to work with. Very low pressure and she was knowledgeable and answered all of our questions. She even stayed late to complete the deal with us! More

Smooth Process It only took a few hours to make a purchase. My fault, but I should have been more dilligent in inspecting the used vehicle. Don't expect reasonable It only took a few hours to make a purchase. My fault, but I should have been more dilligent in inspecting the used vehicle. Don't expect reasonable trade-in value. More

Too long for just an oil change and brake check! I understand that they're busy, and if I were a walk in, I understand that I'd need to wait till there was an opening. However, I made an appointment, I understand that they're busy, and if I were a walk in, I understand that I'd need to wait till there was an opening. However, I made an appointment, and in my mind, there should be a tech available to attend to my vehicle at the appointed time. If there isn't someone available at that time, let me know, and I will pick a time when someone is available. I waited 2 hours just to have my brakes inspected, and my oil changed. I know it should take less than half that time, and even if it did take you a full hour, I'd be okay with that, but 2 hours is ridiculous for those tasks to be accomplished. More

Positive experience Buying my car recently was a positive experience. The gentlemen helping me with this purchase listened attentively to my questions and concerns and re Buying my car recently was a positive experience. The gentlemen helping me with this purchase listened attentively to my questions and concerns and responded respectfully and patiently. Mike was concerned that I find a vehicle that I truly wanted, and then was very reassuring as he went through the functions of the SUV, since several differed from my previous car. I was able to drive away feeling comfortable with a vehicle that I liked and that fit my needs. The financing process with Adam went smoothly and efficiently as well. Thanks to both Mike and Adam. More

The seller was very well coming and helpful throughout I stopped at a different dealer before I came to this one, my experience between the two was totally different; at this dealer I was served with knowl I stopped at a different dealer before I came to this one, my experience between the two was totally different; at this dealer I was served with knowledge, respect and dignity. More