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Luther Brookdale Mazda

Brooklyn Center, MN

4.7
2,856 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or… Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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4435 68th Ave N Suite A

Brooklyn Center, MN

55429

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Showing 2,856 reviews

November 23, 2020

25 words 25 words 25 words25 words 25 words 25 words25 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words More

by JPEPIN266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
Dec 29, 2020 -

Luther Brookdale Mazda responded

We are assuming the 25 words are all positive ones. Thank you!

November 22, 2020

New building is really nice and the customer lounge really goes above and beyond. Not to mention that they are transparent with their maintenance prices. More

by kprooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you so much for entrusting us with your vehicle. You're more than welcome to come hang out in our lounge anytime you'd like.

November 22, 2020

Very good and knowledgeable. Showed me the vehicle I I ended up getting as well as other options that were comparable so I could feel good about the choice I made. More

by Brock3589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rensch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you! We appreciate you taking the time to share your review, and of course for your business.

November 21, 2020

brought my car in because it needed a new headlight I did have damage in the same area and they told me it would be 1100.00 for the light to be replaced and I would need to get the damage fixed f More

by DIANE_I_MCGILL
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Dec 29, 2020 -

Luther Brookdale Mazda responded

Hi Diane. We are sorry we weren't able to exceed your expectations. It sounds like it may have been the difference between after-market parts and manufacturer parts, as we are normally very competitive in pricing and efficiency. We'd welcome the opportunity to try to earn your business back.

November 20, 2020

I recently made a purchase to lease my first car with Alex. He was very knowledgeable, courteous and helped me find a car that was in my budget and had everything I wanted! More

by marissa.marcotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rensch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Berrisford
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you so much for allowing us to be part of this milestone purchase. We appreciate your business.

November 19, 2020

I received prompt and courteous outreach for my internet inquiry on Mazdausa.com; not only from this dealership but others as well. Alex was great to work with and he was able to offer me the best price fo More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rensch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you for giving us the opportunity to earn your business. We appreciate it.

November 19, 2020

Phenomenal experience with Alex. He was responsive, courteous, and got me into a gorgeous vehicle at an unbeatable price ( and I shopped.around...). Highly recommend!! More

by SteveKup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rensch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Congratulations on your purchase. We appreciate your business and you sharing your experience.

November 19, 2020

I recently purchased my second car from this dealer and gotta say they make it a great experience! Very friendly staff and always looking out for the buyers best interest! More

by RIEGS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you so much for your loyalty and your business. We really appreciate you.

November 19, 2020

Ross was a patient, helpful and friendly salesman! I am confident I received good, trustworthy service and a great deal on my new Mazda. Highly recommend! More

by kayla.m.monteiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

We are confident you did too! Thank you and congratulations.

November 18, 2020

Second purchase. Same sales person.He even remembered Second purchase. Same sales person. He even remembered us. Mike was very helpful this time as the first time. Great service. I didnt appreciate th More

by clanja69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you so much for your purchase and loyalty. We are sorry that you had that experience in finance, and we will look into it. Thank you for bringing the positive and negative to our attention.

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