Luther Brookdale Mazda

I stumbled across this dealership based on the location being a bit closer than the Mazda dedalership in White Bear that I originally bought my Mazda Tribute from. I went to get a safety recall issue fixed being a bit closer than the Mazda dedalership in White Bear that I originally bought my Mazda Tribute from. I went to get a safety recall issue fixed and will never go back to White Bear. I have never come across a friendlier, more polite and helpful staff. They expressed genuine interest in their customers and did not push any unecessary services. I will be going back here for service as long as I live in MN! More

Customer service is always excellent. The staff is friendly and helpful. Even the sales person that sold me the car 2 1/2 years ago stops to talk. Would recommend buying a car from this dealership. friendly and helpful. Even the sales person that sold me the car 2 1/2 years ago stops to talk. Would recommend buying a car from this dealership. More

Always do the work expected and a great job! 90000 miles and they keep me going. Always a very clean and efficient auto body shop. and they keep me going. Always a very clean and efficient auto body shop. More

Rick was so friendly and accommodating. He got me in early and the rental car was ready and clean. I also liked that it was a newer version of mine, so I didn't have to learn all the controls. There w early and the rental car was ready and clean. I also liked that it was a newer version of mine, so I didn't have to learn all the controls. There were no surprises or added costs. The work was covered under warranty, so the price was great! So far, I've always had a great experience at this dealership. More

THIS DEALERSHIP SHOULD BE THE STANDARD. EXCEPTIONAL CUSTOMER SERVICE. MY MAZDA NEEDED SERVICE BUT I FEW THOUSAND MILES OVER THE WARRANTY. BECAUSE I HAVE BEEN A LOYAL CUSTOMER AND VIGILANT WITH MY SC CUSTOMER SERVICE. MY MAZDA NEEDED SERVICE BUT I FEW THOUSAND MILES OVER THE WARRANTY. BECAUSE I HAVE BEEN A LOYAL CUSTOMER AND VIGILANT WITH MY SCHEDULED MAINTENANCE, THE DEALERSHIP DID MY SERVICE REPAIR FOR PRACTICALLY NOTHING!!! IT HAS BEEN A VERY LONG TIME SINCE I HAVE EXPERIENCED LOYALTY BACK FROM A DEALERSHIP. THANK YOU RICK AND EVERYONE AT LUTHER BROOKDALE MAZDA MITSUBISHI! YOUR ARE THE BEST. More

I was very comfortable with their recommendations for repairs. There was never any pressure to OK the repairs. I had elected to wait for my car but he let me know it would be at least 3 hours and offer repairs. There was never any pressure to OK the repairs. I had elected to wait for my car but he let me know it would be at least 3 hours and offered me a vehicle to use. He was very patient when showing me how the new vehicle worked. They have always treated me with respect. More

Service team memeber Tim Salber is the best - courteous, honest, & backs up what he says. Service Manager Paul Schwegman called us at home to ask if everything had been handled to our satisfaction - that s honest, & backs up what he says. Service Manager Paul Schwegman called us at home to ask if everything had been handled to our satisfaction - that seemed above the call of duty. Very impressed!!Luther Mazda Mitsubishi has been excellent in their servicing of our car since 2004. More

I was helping my Dad to buy or lease a car. John told us that they are waiting to hear from the Bank and it may take from 20 minutes to 2 hours. He recommended to me and my parents to get a lunch and he that they are waiting to hear from the Bank and it may take from 20 minutes to 2 hours. He recommended to me and my parents to get a lunch and he will call us as soon as he heard from the bank. 2 1/2 hours later no phone call. I called them and talk to John, He said he will check on it and call me back within 3 minutes. waited another 1/2 hour still no phone call. I call them again who ever answered the phone was very rude. I told him the situation and his answer to me is John is busy helping other customer. I told him we are customer to that John had waited for almost 3 hours. Left a voicemail to John and he never even call us back to appologize that he let us waited that long. Worst customer service experience in my life. I'm so mad i can't stand it. More

Took my 07 Eclipse SE in for rust and front end paint peeling and he blew me off!! he told me that he would call me the next day I never heard from him again My car is still under warranty I bought this peeling and he blew me off!! he told me that he would call me the next day I never heard from him again My car is still under warranty I bought this car new in april of 08. More

Sam was extremely helpful to the point where he gave me his cell phone number so I could contact him even if he wasn't at work. Kelli, who helped me wade thru the paperwork was also great. Both Sam and Kel his cell phone number so I could contact him even if he wasn't at work. Kelli, who helped me wade thru the paperwork was also great. Both Sam and Kelli were persons who represented Luther Brookdale Mitsubishi/Mazda with the knowledge needed in their areas, and were very cheerful people to work with. More