Luther Brookdale Mazda

Very impressed with salesperson Eric Palmer, Sam & finance Dan Nelson. This dealer is much more friendly and personable than another Mazda dealer in the Metro area that we visited. Brookdale ha & finance Dan Nelson. This dealer is much more friendly and personable than another Mazda dealer in the Metro area that we visited. Brookdale had Lower prices for same model, better deals and no snobby sales people. Eric really went out of his way to get us the model & color we wanted even though it wasn't on their lot. One was on it's way, but due to an unforscene time delay on that we had to wait longer than expected. we were on a personal time constraint for a new vehicle and Eric did an excellent job keeping us informed and even got us a loaner to use because the delay left me without a vehicle. They were very honest and up front with the whole progress of the delivery. Very much appreciated and the main reason we decided to wait and keep the purchase with them.Also very honest on pricing and kept thier word with discounts and promotional sales promised from the start. No surprises on pricing at the end once the vehicle came in and were signing the final papers. Dan Nelson was quick & efficient with the financing as well. Great overall experience for our new car purchase. would recommend them. More

Duane T. was very patient with my wife and I. We came by 4 times and he was able to help us with the information we needed to make our decision on what to buy. Also, he was able to work with his manager to 4 times and he was able to help us with the information we needed to make our decision on what to buy. Also, he was able to work with his manager to give us a great value on our new CX7. We are very happy with the 7 and really like working with Duane, Dan and Luther Brookdale Mazda. This dealership seems to be easier to work with. And none of the pressure and BS (have to meet the sales manager) that the other Mazda dealer we visited gave us. You can't go wrong here. More

This was my first stop for car shopping. I found a car that I was madly in love with and was convinced I would be going home with. I have always loved Mazdas and actually my dream car is a Mazda. Howeve that I was madly in love with and was convinced I would be going home with. I have always loved Mazdas and actually my dream car is a Mazda. However after this visit, I'm having second thoughts. I don't recall the guy introducing himself really with his name. He seemed incredibly nice and eager to help us. Till he said he would run some pricing numbers and then never came back. I will never recommend this dealership to anyone that I know. I went to other dealers that were willing to do anything to get me to leave with a car. And now I own an amazing Hyundai from a great dealership, unlike this crappy first stop mistake. More

Great dealership. Wonderful buying experience. Another reason to buy from Luther dealerships. I have only bought cars from Luther since 1986. I will continue to do so. reason to buy from Luther dealerships. I have only bought cars from Luther since 1986. I will continue to do so. More

I had done my research as to reviews, expected cost of vehicle, value of my trade-in, as I would expect any serious buyer would do. I had not been in this dealership before, and was fortunate to get a sal vehicle, value of my trade-in, as I would expect any serious buyer would do. I had not been in this dealership before, and was fortunate to get a salesman of Eric Palmer's caliber. Offered a test drive right away, the main reason I had stopped, was satisified with that, Eric was knowledgeable about the car, should be a no-brainer, but have dealt with some sales people who seemed to know a lot less than I about their product. Have purchased about 12 new cars in my lifetime, this experience would rate right up there with the best. Found a car in their inventory that I liked, and closed the deal in a day. More

Bought a new Mazda 3 here and had a good experience before I purchased this vehicle in the rain at night. When I was able to look the car over (after purchasing) I noticed a few scratches by the door a before I purchased this vehicle in the rain at night. When I was able to look the car over (after purchasing) I noticed a few scratches by the door and a paint gouge at the rear corner of the vehicle. I brought this up a couple days later to Duane who had asked when I noticed it and talked to the manager who had ok'd the vehicle to be repaired. He seemed a bit irritated and almost seemed like he didn't beleive me that it went out the door like that. After the purchase I felt like an inconvenience more than anything but am happy they are going to fix it. Hopefully it will turn out ok :)The price was also a bit high I thought. More

I went there to take my mazda for regular services. The guys who check you in are extremly arrogant and unfriendly. The workmanship on the car is good, as i have not had any problems with the repairs done. guys who check you in are extremly arrogant and unfriendly. The workmanship on the car is good, as i have not had any problems with the repairs done. Come time to pay, theadirs behind tbe desk were busy talking about some tv show and totally ignores me when i stood there waitin to pay. I had toget their attention by coughing and showing me credit card. Right now i drive an hour away to burnsville for services on my mazda rather than deal with that group again. My neigjbor has expressed similar sentiments about this dealership. More

I was very happy with the low pressure sales approach. I had been looking for a car for quite a while and they understood the time table and did over push. The website was very good and had an up to date in had been looking for a car for quite a while and they understood the time table and did over push. The website was very good and had an up to date inventory complete with MSRP and their sale price. I checked other Mazda dealers and the price was as good or better. The only negative was that they had not gone over the extended warranty options until I came to pick up the car. I would have liked to had time to research the options and to make an informed decision. Subsequently I declined them all. Had they reviewed them with me beforehand I may have selected one or more of the options. I recommend that the options be covered in the web site and/or reviewed with the salesman prior to last minute. More

Luther Brookdale Mazda Misubishi wrote the book on Luther Brookdale Mazda Misubishi wrote the book on 'EXCELLENT CUSTOMER SERVICE'. The entire staff from the receptionist to the salesman to the fina Luther Brookdale Mazda Misubishi wrote the book on 'EXCELLENT CUSTOMER SERVICE'. The entire staff from the receptionist to the salesman to the finance manager to the General Manager was outstanding! Everyone was friendly and very helpful in helping me find the RIGHT car AND in making certain I was happy with my purchase. All I can say is, 'WOW'. I am in the customer service field so I know all about customer service. I found their entire staff genuinely interested and concerned with what I wanted... 'Thank-you, Luther Brookdale Mazda Mitsubishi for the fun and non-pressured experience. I can assure you that I will tell ten friends and those ten friends will tell ten friends... I would highly recommend my sales person, Duane Thompson. Duane kept me informed of everything and was up front with me on every aspect of a car buying experience. I appreciated the time spent buying a car which often times can be a confusing and stressful ordeal-not in this case. Luther Brookdale Mazda Mitsubishi is the place to go. More

We had a great experience. Aaron Rice was helpful and very responsive. He was informative and made us feel at ease. We never felt pressured. He seemed very comfortable with out being too casual, and t very responsive. He was informative and made us feel at ease. We never felt pressured. He seemed very comfortable with out being too casual, and treated us respectfully. Compared to a different dealership we had been to during our search, Brookdale Mazda was a real breath of fresh air. Dan Nelson in Finance was also very professional and easy to work with. More