Luther Brookdale Mazda

I was very happy with the low pressure sales approach. I had been looking for a car for quite a while and they understood the time table and did over push. The website was very good and had an up to date in had been looking for a car for quite a while and they understood the time table and did over push. The website was very good and had an up to date inventory complete with MSRP and their sale price. I checked other Mazda dealers and the price was as good or better. The only negative was that they had not gone over the extended warranty options until I came to pick up the car. I would have liked to had time to research the options and to make an informed decision. Subsequently I declined them all. Had they reviewed them with me beforehand I may have selected one or more of the options. I recommend that the options be covered in the web site and/or reviewed with the salesman prior to last minute. More

We had a great experience. Aaron Rice was helpful and very responsive. He was informative and made us feel at ease. We never felt pressured. He seemed very comfortable with out being too casual, and t very responsive. He was informative and made us feel at ease. We never felt pressured. He seemed very comfortable with out being too casual, and treated us respectfully. Compared to a different dealership we had been to during our search, Brookdale Mazda was a real breath of fresh air. Dan Nelson in Finance was also very professional and easy to work with. More

Luther Brookdale Mazda Misubishi wrote the book on Luther Brookdale Mazda Misubishi wrote the book on 'EXCELLENT CUSTOMER SERVICE'. The entire staff from the receptionist to the salesman to the fina Luther Brookdale Mazda Misubishi wrote the book on 'EXCELLENT CUSTOMER SERVICE'. The entire staff from the receptionist to the salesman to the finance manager to the General Manager was outstanding! Everyone was friendly and very helpful in helping me find the RIGHT car AND in making certain I was happy with my purchase. All I can say is, 'WOW'. I am in the customer service field so I know all about customer service. I found their entire staff genuinely interested and concerned with what I wanted... 'Thank-you, Luther Brookdale Mazda Mitsubishi for the fun and non-pressured experience. I can assure you that I will tell ten friends and those ten friends will tell ten friends... I would highly recommend my sales person, Duane Thompson. Duane kept me informed of everything and was up front with me on every aspect of a car buying experience. I appreciated the time spent buying a car which often times can be a confusing and stressful ordeal-not in this case. Luther Brookdale Mazda Mitsubishi is the place to go. More

Very informative and not pushy. Gave me the information I wanted without pressure. Good people and good service. I was able to test drive many vehicles and get all of my questions answered about financing an wanted without pressure. Good people and good service. I was able to test drive many vehicles and get all of my questions answered about financing and the options I was considering. the salesperson looked around for the exact car that I wanted at other dealerships. More

This is my 2nd new car purchase with Luther Mazda. I am a regular service customer as well. The purchase experience both times has been easy, pleasant, and quick. They do not use any pressure sales tacti a regular service customer as well. The purchase experience both times has been easy, pleasant, and quick. They do not use any pressure sales tactics and their pricing is very competitive. Their service is always quick and convenient. I am given a loaner car when I cannot wait for my vehicle so my day is not interupted. They give reliable service advice that takes costs into consideration. I feel I can trust them. More

I was initially looking for a used car, but realized I was able to get a brand new car cheaper than most used cars of the same style and year. The staff was very helpful and knowledgeable about the vehicl was able to get a brand new car cheaper than most used cars of the same style and year. The staff was very helpful and knowledgeable about the vehicles and willing to do whatever it takes to accommodate my schedule. I absolutely love my new car and will definitely come back in the future! More

Great buying experience! The price for my Mazda 3 was at dealer invoice, no haggling or negotiating required. Very pleased! The salesman was very friendly and most importantly very knowledgeable about the dealer invoice, no haggling or negotiating required. Very pleased! The salesman was very friendly and most importantly very knowledgeable about the cars on the lot. The financing approval was very fast and the deal was completed start to finish in 2 days! More

In addition to needing an oil change, I was having engine troubles. Tim in the service department was extremely helpful, keeping me up to date on the process and findings. He and the department double and tr troubles. Tim in the service department was extremely helpful, keeping me up to date on the process and findings. He and the department double and triple-checked my engine and latest updates on the vehicle to insure that the problem was completely resolved, for which most of the parts and labor turned out to still be under warranty due to the great Mitsubishi warranty policy. Due to an additional hour of work needed to complete everything, my vehicle needed to stay overnight, and when an update came out the next morning on a different aspect of my vehicle, Tim and the service department were quick to replace this as well. They really did everything in their power to make me feel comfortable and knowledgeable throughout the process and to make the repairs as affordable as possible. I am new to Minnesota and have owned various other auto brands, and this was one of the best experiences I have ever had with my vehicle. More

I purchased my 2002 Mitsubishi Montero from another dealer. If I had to do it over I would purchase from Brookdale Mazda/Mitsubishi. From the time of scheduling to the time of pick up it was a good e dealer. If I had to do it over I would purchase from Brookdale Mazda/Mitsubishi. From the time of scheduling to the time of pick up it was a good experience. Being female I never felt like I was being taken advantage of, or treated like I didn't have a clue about my vehicle. Everyone there seems to really like their job and that feeling is passed on to the customer. I would recommend Luther Brookdale to anyone. 5 Star Dealership More

We had a great experience while looking for a new car at Brookdale Mazda. John Rauch patiently described the features of each of the cars that we were interested in checking out. He cleaned off (lots of s Brookdale Mazda. John Rauch patiently described the features of each of the cars that we were interested in checking out. He cleaned off (lots of snow the night before),and warmed up five different cars for us to test drive before we chose our Mazda6. He explained leasing as well as buying options, with the advantages and disadvantages of each. We were not pressured, hassled, or rushed in our purchase. We would definitely recommend John to friends and neighbors. More