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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
943 Reviews

943 Reviews of Luther Brookdale Mazda - Service Center

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May 03, 2021

I was told that my service will be about 1 1/2 hours but after waiting for 15 minutes past I found out that she had left without giving me a heads up. More

by BARNEYBRION
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
May 08, 2021 -

Luther Brookdale Mazda responded

We are so sorry for the miscommunication. We pride ourselves on communication and seamless transfer of information from our service advisors to our guests, and among each other. Some how, there was miscommunication with you, and we are really sorry. We hope you are willing to give us another opportunity to show you this was an anomaly.

April 30, 2021

The Service Center is new, clean and conveniences, They did a great jobs on the recall items. Chad sold me the CX-30. Excellent vehicle! More

by AKKWONG2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
April 29, 2021

Attentive staff, and service was completed by the time promised. Waiting area was set up well for COVID. I was only getting an oil change and maintenance so I also appreciated the free car wash! More

by ks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

All involved were very customer driven and transparent through out the entire process. It was clear they had my best interests in mind and wanted what was best for me. More

by JDDROSKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

Kevin and Dallas has always been superstars in my eyes. They always take very good care of me and my car. I am still waiting for me weather mats from Sal for almost 5 years now. He makes promises he NEV More

by CarminaMajor124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Le
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abiola Runsewe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rania Al-Najjar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
April 26, 2021

This is the third time I've brought my car in to fix a problem with the brakes they installed, and they still haven't fixed it. In addition, while every customer wore a mask indoors, a number of emplo More

by EDCERIER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
April 19, 2021

Amazing service, as always! Friendly, helpful and on time service for my vehicle. Mandy and all on the service team are great! I highly recommend. More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
April 18, 2021

Eric was fabulous to work with. I drove cross town to buy my car from him. He cares, listens and works hard to get the car you want at a good price. He has your back. Sean was fabulous too! He spent a lo More

by JAPPLEFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Mahbubani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Palmer
April 18, 2021

Excellent service and partnership!! Forgot my coupons at home and Dallas said no problem and he honored it!! I will definitely be back for Apple play install More

by Connie.lindman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2021

I always receive excellent service here. Super helpful and honest staff! Dallas is always honest and friendly. He goes above and beyond to make sure the customer is happy. A few months ago I got new tires More

by leex2385
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
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