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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
944 Reviews

944 Reviews of Luther Brookdale Mazda - Service Center

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October 25, 2019

3rd car in 7 years and still happy with everything I feel confident with the knowledge of the mechanics. They answer all my questions and offer advice so I can help others in my family. I enjoy the wai More

by SLZIEBELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Sicsik
Oct 25, 2019 -

Luther Brookdale Mazda responded

Thank you. We are excited about our new location, and how comfortable it is for our guests. We appreciate your review and loyalty.

October 23, 2019

Regular maintenance This team is always helpful with any issues I am having with my car. Great follow up and easy communication with the texting system. Thanks! More

by troerish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marine Finney, Russ McMullen
Oct 23, 2019 -

Luther Brookdale Mazda responded

Thank you. Always let us know if we can do anything to help. Thanks.

October 23, 2019

Quick No issues, just drove in and had my installation done. It was busy, but I was out in no time. No drama, virtually no waiting. The way I like it. More

by Tom Beers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Luther Brookdale Mazda responded

Thanks Tom. We appreciate the business and the review!

October 14, 2019

great service. I brought my car in for oil change and anything else it needed. From the day I bought the car in 2014 , I have had them service it. They are very h More

by cindymorton0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ McMullen
Oct 14, 2019 -

Luther Brookdale Mazda responded

Thank you. We enjoy doing business with you as well. We appreciate your loyalty.

October 11, 2019

Car still doesn't work My car has been in for service at least two times and still having the same problem if not even worse than before. They complete the repairs give my c More

by caroline480
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cogswell
Oct 11, 2019 -

Luther Brookdale Mazda responded

We are so sorry you had this experience. It is not at all how we run our business. We stand behind our work, and want to make it right for you. Please call the dealership and ask for Mandy or Adam, and we will make sure you are taken care of. Thank you for letting us know.

October 04, 2019

Excellent Service Brandon was great. From the moment I arrived and was greeted to the end of my service everything was explained in detail and all questions were answe More

by sue_lilliquist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Cogswell
September 20, 2019

Desparate time I called about my car not starting and was given some pointers on what it could be. I got it jumped and drove to service area. The guys got me in and More

by SARAHPASCHKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran, Russ McMullen
Sep 21, 2019 -

Luther Brookdale Mazda responded

Thank you. We really appreciate you taking the time to share your experience. Enjoy your clean car.

September 04, 2019

Mostly Convenient All was great, just wish they would allow car rentals for shorter scheduled visits less than one and a half hours, as during such visits other issues More

by SLGOKALS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2019 -

Luther Brookdale Mazda responded

Thank you for your review and your suggestion. We will definitely review our policy, and see what changes we might be able to implement. Feel free to ask about it on your next visit, even when setting up the appointment. Thanks again.

September 03, 2019

Great work and personable service reps. The dent in the door was fixed and the paint matched perfectly. The quality of workmanship was outstanding. Thanks. More

by tchoese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Cogswell
Sep 07, 2019 -

Luther Brookdale Mazda responded

Thanks so much for all of those stars. That's what we like to see.

August 06, 2019

wrong phone numbers I had an 8:30 a.m. appt. for which they were supposed to pick up my car & drive it to the Auto Performance Shop in Hopkins. They came in at 10:15 and More

by JROOZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy Mikolichek
4.0
This rating includes all reviews, with more weight given to recent reviews.
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