Luther Brookdale Toyota

As always a pleasure to have the service done. Shoutout to my service rep - I think his name is Qou - who took good care of me to my service rep - I think his name is Qou - who took good care of me More

New Brake Pads and Oil Change I came in for new brake pads and an oil change. Joshua was my service advisor and he is great. I was also shuttled home, which was a first. The driver I came in for new brake pads and an oil change. Joshua was my service advisor and he is great. I was also shuttled home, which was a first. The driver of the shuttle was Donny Mich. He is down to Earth and also a great guy as well. I did run into a little mishap at the end where my keys were in the back and was not in my ignition when I got in, but Tommy over in the garage did get the keys and also took my car in for a quick car wash. Overall, great bunch of guys and this is the reason why I have been coming here for almost eight years. More

Steve was prompt and friendly! Thanks for fast, quality service. I appreciate reattaching the heat shield complimentary. I was pleasantly surprised with how quickly the service wa Thanks for fast, quality service. I appreciate reattaching the heat shield complimentary. I was pleasantly surprised with how quickly the service was completed. Have a great day. More

Edvin was great and very professional! We got in and he asked us what we were looking for. He and Diane made our experience less stressful as we had already been to the 4th dealership that day. Would recom asked us what we were looking for. He and Diane made our experience less stressful as we had already been to the 4th dealership that day. Would recommend to friends and family! More

They really worked with us. Excellent. The whole experience was very fast and they took care of us. I highly recommend them. They are very knowledgeable and explain everything. O Excellent. The whole experience was very fast and they took care of us. I highly recommend them. They are very knowledgeable and explain everything. Our sales rep was awesome. More

Quick accurate friendly service. Everyone seems helpful and willing to get the answers. The waiting area and bathrooms are clean. Free WiFi, coffee and cookies and willing to get the answers. The waiting area and bathrooms are clean. Free WiFi, coffee and cookies More

It all depends on who your salesperson is I went very well prepared to purchase a used corolla, armed with research and comparable options from other local dealerships. I was pre-approved for I went very well prepared to purchase a used corolla, armed with research and comparable options from other local dealerships. I was pre-approved for a generous amount through my credit union which my original salesperson Jeff said, "didn't matter" (not true). He also said that the website was only updated every 2 weeks or so (not true) and that the price on the website was non-negotiable (also not true) as if I just fell off the turnip truck. I responded by getting up to leave. I was met at the exit by Diana, a delightful woman who had introduced herself earlier. She asked if we were able to make a deal and I responded, "not even a little bit". I explained that I was ready to write a check today and I was interested in the car, but I had more cars and more dealerships on my list. She came back with a deal and a new salesperson, James Williams, who was a joy to work with. He spent time personalizing the features in the vehicle for me and making sure I left happy. Huge praise for Diana, James and even David in finance for processing my payment so seamlessly. It was a shame that Jeff left such a bad taste. I hope he gets better with experience. More

Great to work with We recently purchased a Used Highlander and brought it in to have them look at it. Was pleasantly surprised that everything looked good...on closer i We recently purchased a Used Highlander and brought it in to have them look at it. Was pleasantly surprised that everything looked good...on closer inspection, we found several things that we were able to have fixed, saving us down the road. As usual they were very helpful, pointing out the cost and need...preventative maintenance...things we needed. After all the work was done we have a new vehicle. More

Jeffery is a great salesperson! Yuri is fast in finance! Jeff answered all of our questions! Great communication! Yuri was super fast in finance, and answered all of my questions! Was a great experience!! Jeff answered all of our questions! Great communication! Yuri was super fast in finance, and answered all of my questions! Was a great experience!! Will go back! More

Piece of meat! I dealt with salesperson, Keith, for my purchase. He was not your typical pushy salesperson. When I went back for a second look, I was glad I had m I dealt with salesperson, Keith, for my purchase. He was not your typical pushy salesperson. When I went back for a second look, I was glad I had met him on a previous visit. Because, when I walked in on a Saturday morning (my second visit), I was pounced on by five other salesperson standing at the door like vultures. Not very inviting and a bit intimating. Thank you Keith for not being a vulture. I made mention of this to one of the managers that asked about my experience. Her comment back to me was "they are young and hungry." I feel bad for the next person how got one of those hungry salesperson. Not the experience/feeling I would want when shopping for a car. Thank you Keith. More