Luther Brookdale Toyota

Urgent repairs needed They were able to get me in first thing in the morning, called me with an update and had it repaired in no time. I was able to secure a rental at a ve They were able to get me in first thing in the morning, called me with an update and had it repaired in no time. I was able to secure a rental at a very reasonable price and had my car back that afternoon. Duane was amazing to work with. More

Sold a car with problems and dealer won't return calls I bought a 2016 Sequoia at Luther Brookdale. This fall, we noticed rust developing on the tailgate. We brought the truck into service and was told t I bought a 2016 Sequoia at Luther Brookdale. This fall, we noticed rust developing on the tailgate. We brought the truck into service and was told that the tailgate had been repainted and that was why it was rusting. The dealer told us they had no way to know it had been repainted when the sold to us and so not their problem. The Service manager Steve Miller said he would talk to the Toyota rep and get back to us with a solution but he never did. I contacted the dealer again and asked that someone get back to us to discuss. They assured us someone would contact us...no one ever did. I would not purchase a vehicle from Luther Brookdale since they are happy to sell you a vehicle, but won't take responsibility or respond when there is a problem. More

Happy new Highlander owner I didn’t expect to purchase today just finalize the type of used vehicle I wanted. I found exactly what I wanted within my budget and such a clean use I didn’t expect to purchase today just finalize the type of used vehicle I wanted. I found exactly what I wanted within my budget and such a clean used vehicle I had go for it. My sales person was great, knowledgeable and no pressure. The dealership offered lots of options and was very organized. More

As always a pleasure to have the service done. Shoutout to my service rep - I think his name is Qou - who took good care of me to my service rep - I think his name is Qou - who took good care of me More

New Brake Pads and Oil Change I came in for new brake pads and an oil change. Joshua was my service advisor and he is great. I was also shuttled home, which was a first. The driver I came in for new brake pads and an oil change. Joshua was my service advisor and he is great. I was also shuttled home, which was a first. The driver of the shuttle was Donny Mich. He is down to Earth and also a great guy as well. I did run into a little mishap at the end where my keys were in the back and was not in my ignition when I got in, but Tommy over in the garage did get the keys and also took my car in for a quick car wash. Overall, great bunch of guys and this is the reason why I have been coming here for almost eight years. More

Steve was prompt and friendly! Thanks for fast, quality service. I appreciate reattaching the heat shield complimentary. I was pleasantly surprised with how quickly the service wa Thanks for fast, quality service. I appreciate reattaching the heat shield complimentary. I was pleasantly surprised with how quickly the service was completed. Have a great day. More

Edvin was great and very professional! We got in and he asked us what we were looking for. He and Diane made our experience less stressful as we had already been to the 4th dealership that day. Would recom asked us what we were looking for. He and Diane made our experience less stressful as we had already been to the 4th dealership that day. Would recommend to friends and family! More

They really worked with us. Excellent. The whole experience was very fast and they took care of us. I highly recommend them. They are very knowledgeable and explain everything. O Excellent. The whole experience was very fast and they took care of us. I highly recommend them. They are very knowledgeable and explain everything. Our sales rep was awesome. More

Quick accurate friendly service. Everyone seems helpful and willing to get the answers. The waiting area and bathrooms are clean. Free WiFi, coffee and cookies and willing to get the answers. The waiting area and bathrooms are clean. Free WiFi, coffee and cookies More

It all depends on who your salesperson is I went very well prepared to purchase a used corolla, armed with research and comparable options from other local dealerships. I was pre-approved for I went very well prepared to purchase a used corolla, armed with research and comparable options from other local dealerships. I was pre-approved for a generous amount through my credit union which my original salesperson Jeff said, "didn't matter" (not true). He also said that the website was only updated every 2 weeks or so (not true) and that the price on the website was non-negotiable (also not true) as if I just fell off the turnip truck. I responded by getting up to leave. I was met at the exit by Diana, a delightful woman who had introduced herself earlier. She asked if we were able to make a deal and I responded, "not even a little bit". I explained that I was ready to write a check today and I was interested in the car, but I had more cars and more dealerships on my list. She came back with a deal and a new salesperson, James Williams, who was a joy to work with. He spent time personalizing the features in the vehicle for me and making sure I left happy. Huge praise for Diana, James and even David in finance for processing my payment so seamlessly. It was a shame that Jeff left such a bad taste. I hope he gets better with experience. More