Luther Brookdale Toyota

Excellent (with endless exclamation points) I have never looked at new cars to lease or buy. With limited experience, I went in with trepidation and discomfort with making such a big decision. K I have never looked at new cars to lease or buy. With limited experience, I went in with trepidation and discomfort with making such a big decision. Kelly Rogers put me at ease immediately and was patient in walking me through my options and fostered immense confidence in the decision I ultimately made. Kelly also has a style that instantly builds trust. If you are put off or repelled by slick salespeople, Kelly's style will be immediately recognized as the antithesis. She was spectacular. Everyone else that I worked with was also amazing. Overall, I can't say enough positive things about my experience at Brookdale Toyota and working with Kelly Rogers. Thank you for providing me with new wheels that I feel completely confident with!! More

Excellent service on a short-notice needed repair. I needed a quick repair on a wiring problem in the steering column of my Sienna van. Luther Brookdale Toyota got me in the next evening and repaired t I needed a quick repair on a wiring problem in the steering column of my Sienna van. Luther Brookdale Toyota got me in the next evening and repaired the problem pronto. The staff I dealt with were knowledgeable, efficient, and courteous. They also had the part necessary to replace the spare tire holder on a recall issue that I had been waiting for several months for another Toyota dealer to replace and they did that at Luther also. It was an A-1 experience. Having evening hours is a great service. More

Amazing People and Environment I have purchased 2 RAV4's from this dealership over the last 10 years and would not go anywhere else. Toyota vehicles are superior to any I have drive I have purchased 2 RAV4's from this dealership over the last 10 years and would not go anywhere else. Toyota vehicles are superior to any I have driven and the staff here make you feel like a family member. The Luther Service Dept. staff are excellent. They are always pleasant, helpful and take the time to fully explain any questions I have. I also appreciate that the Service Dept is open until midnight and I have never had to have an appointment for regular maintenance. A year ago I purchased my newest RAV and during this process I met Sara Davis. At the time, Sara was new to Luther but I think she was amazingly respectful. She was patient with me and did not use pushy sales tactics. She has great customer service skills; she remembers people, explains the features of a vehicle clearly (and multiple times if you didn't retain it all the first time), calls and sends notes to say hi and just to follow-up. I can not recommend Sara strongly enough. Go see her at Luther and I know you will have an excellent vehicle buying experience! More

Excellent service We took our Prius in for 30,000 mile service. Everyone was knowledgeable & efficient. Work was done promptly & as scheduled. Great place to go! Even We took our Prius in for 30,000 mile service. Everyone was knowledgeable & efficient. Work was done promptly & as scheduled. Great place to go! Even had a free car wash! More

Recent purchase If you looking to buy a car Luther brookdale Toyota should your # one choice. Everybody there is ready to work with to make sure you get what you are If you looking to buy a car Luther brookdale Toyota should your # one choice. Everybody there is ready to work with to make sure you get what you are looking for at you exact budget. Thanks Toyota, and thanks Abdi for you great customer service. More

I was pleased they had the recall equipment for fixing my s The only comment I have is: I wish they would have put the antenna back on after they removed it for wash. I didn't realize it was off until later. The only comment I have is: I wish they would have put the antenna back on after they removed it for wash. I didn't realize it was off until later. More

Recent servicing of my car at Luther Toyota Brookdale I have been going to Luther Brookdale Toyota for over 10 years for the servicing of my car. They are kind, courteous, helpful and do a great job. Alwa I have been going to Luther Brookdale Toyota for over 10 years for the servicing of my car. They are kind, courteous, helpful and do a great job. Always an enjoyable experience. My car is well taken care of and the problem is fixed. I like being able to take my car in after work if I need an oil change or repairs. I also love the transportation service, giving me a ride to work and picking me up, when my car is in need of repair and I need to get to work. What I don't like is when Toyota dropped the notices they mailed to you to let you know what needs replacement/looked at and serviced at what miles. With these mailed notices, I was able budget my money to better take care of my car. I would like to have these back. It helped with budgeting, just as importantly, I took really good care of my cars and they ran well and lasted much longer, saving me money and peace of mind. More

They are open until midnight! I have had a headlamp out for 3 weeks. My schedule is brutal, and I just assumed that there was no option for someone like me who goes to work at 6:30 I have had a headlamp out for 3 weeks. My schedule is brutal, and I just assumed that there was no option for someone like me who goes to work at 6:30 am and can't get away before 5-6 pm. Well, HELLO Brookdale! I had a headlamp out (OK I said that) and knew I was a sitting duck for a ticket, my usual dealer told me 10 days. I found Brookdale Luther, SAME DAY, 6:15 pm, totally fit my schedule! Waltzed in, service intake was great, walked to Subway for a sandwich, was home by 7:30. AWESOME! And everyone was incredibly friendly, welcoming, having fun, even though they were going to be there until midnight. Way to go team - made me feel like a valued customer even if you were working tough hours. You made me feel great - I will be back! More

Really great experience, fantastic service The place was fine and all, but working with Sara was awesome! She knew it was my first car and even (I just found out) left a two dollar bill in my f The place was fine and all, but working with Sara was awesome! She knew it was my first car and even (I just found out) left a two dollar bill in my fuel door with a note for "a couple bucks toward your first tank of gas!" It totally made my day, she was awesome. More

Sara Davis Rocks! I have never felt compelled to write an online review before now. This area is full of dealerships. I have never owned a Toyota before. I have been I have never felt compelled to write an online review before now. This area is full of dealerships. I have never owned a Toyota before. I have been looking all over town for a new car and was miserable. Then, I met Sara. She helped me find the perfect car. From the moment I walked in the door I felt valued and my business was appreciated. Sara was patient, knowledgeable, and seemed genuinely excited for me. The service department has long hours, and you do not need an appointment for oil changes, or tire rotations. Sara explained the car features to me and explained everything thoroughly. I am thrilled with my new RAV4. From the live musician to the awesome lounge, I was impressed with this dealership. If you want a stress free fun car shopping experience, ask for Sara Davis. More