Luther Brookdale Toyota

Always tremendous customer service, We are always greeted in a friendly manner and served with efficiency and thoroughness. The waiting room is outstanding- easy to pass the time relaxi We are always greeted in a friendly manner and served with efficiency and thoroughness. The waiting room is outstanding- easy to pass the time relaxing or working. More

Great Routine Maintenance I took my 2013 Prius C in for its 10,000 mile/1 year routine maintenance. My car was quickly whisked away, I enjoyed the pleasant waiting room with a I took my 2013 Prius C in for its 10,000 mile/1 year routine maintenance. My car was quickly whisked away, I enjoyed the pleasant waiting room with a cup of Starbucks coffee and a magazine, and my car was ready and waiting, freshly serviced and washed, about 40 minutes later. I'm very satisfied with this dealership's service department. More

Great service once again On my most recent visit to Luther Toyota, I discovered I left my purse and cell phone at home. Rather than having to go back home without getting my On my most recent visit to Luther Toyota, I discovered I left my purse and cell phone at home. Rather than having to go back home without getting my van serviced, they let me call home and get credit card info so I could pay my bill. Just another example of the excellent customer service we have been receiving since we purchased our Sienna from them in 2004. More

Tremendous! took my car in for the 10000 miles service! Which are some inspections and a synthetic oil change!also was having trouble with my driver's seat not lo took my car in for the 10000 miles service! Which are some inspections and a synthetic oil change!also was having trouble with my driver's seat not locking in properly!everything was done to my satisfaction in less than an hour! Coffee and donuts are on the house..a big thank you Luther Brookdale Toyota! More

In for service, out with a new Corolla I came in for the last of my 2 year maintenance including an oil change. Greeted by first name as always and prompt service. I waited and looked at th I came in for the last of my 2 year maintenance including an oil change. Greeted by first name as always and prompt service. I waited and looked at the new vehicles as I had been reading about the newly designed Corolla. I ended up trading in the old Corolla LE for a new Corolla LE Plus. Great working with Tim Olson to work out the details. More

Caring leads to trust Each time I bring my Highlander in for service I am struck by the care they demonstrate for my being more than satisfied with their customer service. Each time I bring my Highlander in for service I am struck by the care they demonstrate for my being more than satisfied with their customer service. This begins by listening, truly listening to what my concerns are re: the car and how they can best resolve whatever the issue. They explain the situation in terms I understand and can make the best possible decision for me. They stay within the timeframe they have stated and proactively offer a loaner if it will be a long time for servicing. They have earned our trust and excelled in their performance! They are GREAT! More

I have been a happy customer since 2008! I bought my Camry at Luther Brookdale Toyota in 2008. They are friendly, no pressure, get the job done well and get me on the road. I bought my Camry at Luther Brookdale Toyota in 2008. They are friendly, no pressure, get the job done well and get me on the road. More

Same great service I came in for my regular service and everything went great.! I came in for an oil change and Maintenance One. Found a couple other items that needed I came in for my regular service and everything went great.! I came in for an oil change and Maintenance One. Found a couple other items that needed attention. No pressure and gave me the option to have it done now or re-schedule another time. I waited and looked at the new vehicles. More

CUSTOMER FOR OVER 30 YEARS I bought my first Toyota Corolla in 1983, yesterday (August 2014) I purchased my third Corolla. During those many years I also bought three Tacoma's i I bought my first Toyota Corolla in 1983, yesterday (August 2014) I purchased my third Corolla. During those many years I also bought three Tacoma's including a Prerunner. I have had all vehicles serviced exclusively at Toyota City, now Luther Brookdale Toyota for one primary reason, TRUST! I have always received great customer service, great vehicle service and fair pricing, I have many stories of trust over the years, but the very first involved my very first Corolla. Having exceeded 100,000 miles and a proud member of the "100,000 mile club" I expected extensive work might be needed under the hood such as new hoses, belts spark plug wires, etc. and gave the go ahead to replace all that needed replacing. The staff at Toyota City could have replaced every item on my list without question, instead I received a phone call talking me out of replacing several items because they were in good condition. Apparently I wasn't familiar with the high quality of Genuine Toyota Parts. Until that moment I had never had a service department talk me out of performing work of any kind. I have trusted their judgement ever since. Thanks to the current Service Manager, Steve Miller and Service Advisor, Duane Green and their great staff, the cashiers and parts technicians, who also share their great work ethic, I will always be a loyal customer and have my service done at Luther Brookdale Toyota. More

10 YEARS OF GREAT SERVICE FOR MY 2004 RAV4 In July 2004, I purchased my Rav4 from Toyota City, now called Luther Brookdale Toyota. I have serviced my car there exclusively over that time period In July 2004, I purchased my Rav4 from Toyota City, now called Luther Brookdale Toyota. I have serviced my car there exclusively over that time period. Everyone that has serviced my Rav4 has done an exceptional job. Duane Green is the Service Advisor that I have primarily dealt with & he really knows my car well. He is quite knowledgeable about Toyotas. Everyone that I have talked to & met over the years from receptionists, cashiers, service advisors to car sales people have been respectful & friendly. The Service Manager, Steve Miller, is quite knowledgeable & friendly too. I will continue to buy my cars and have them serviced at Luther Brookdale Toyota as long as I live in the Midwest. More