Luther Brookdale Toyota

tire blowout - happy ending My right front tire blew out and shredded on the way home, late on a Friday evening - pretty scary event. I wasn't sure if I had damage to the rim, t My right front tire blew out and shredded on the way home, late on a Friday evening - pretty scary event. I wasn't sure if I had damage to the rim, the right front brake and a couple of other things, The next morning, I called Luther Brookdale Toyota, and even though the service department was shorthanded that day, they assured me that they could take care of my car right away, and, if necessary, put me in a loaner/rental. Duane Green answered all my questions thoroughly and clearly, and his team took care of my car in less than 2 hours, including an alignment. I knew I needed two tires, but Duane found a rebate for me, offered me an additional deal, and put four new tires on my car for only a few bucks more than the cost of two. It's great to have a mechanic whom I trust. Duane, Steve and Jeremy have been taking care of my cars for over twenty years - when one of them tells me that my car is OK, I know that it really is OK. End of worries. More

knowledgeable and patient Getting a new car after an accident is a sudden experience. Everyone at Luther Toyota was friendly, helpful, knowledgeable and patient with me. They Getting a new car after an accident is a sudden experience. Everyone at Luther Toyota was friendly, helpful, knowledgeable and patient with me. They helped me find the right car! More

Diagnostic fee ridiculous! Poor pricing to be charged $100 for a diagnostic and then notified my battery needs to be replaced $3200. I already new the codes yet I was told over Poor pricing to be charged $100 for a diagnostic and then notified my battery needs to be replaced $3200. I already new the codes yet I was told over the phone Toyota has to do their own testing for $100.00. Poor outcome for a quick diagnostic fee. More

Love My Venza Best people very friendly. I love the no waiting service and prices, sales person very nice and love the refreshments. Enjoy the lounge area as well Best people very friendly. I love the no waiting service and prices, sales person very nice and love the refreshments. Enjoy the lounge area as well! More

40,000 mile Prius check-up As usual, service was prompt and excellent. I have never had such good service at a car dealership. Every time I bring the Prius in I have this good e As usual, service was prompt and excellent. I have never had such good service at a car dealership. Every time I bring the Prius in I have this good experience and get back a car that has been washed. More

Quick oil change Went in on my lunch hour for an oil change on my new Seinna. I was in and out in 45 minutes. Also got appt for next week set up to get the windows t Went in on my lunch hour for an oil change on my new Seinna. I was in and out in 45 minutes. Also got appt for next week set up to get the windows treated and undercoating done. I was given the option to sit around for 2.5 hours and wait, or they would give me a rental car. i am taking the option of getting a rental car to use while they work on my van. Great friend, fast service. Good job. More

Completed Faster Than Estimated I explained to Duane that I bought a pre-owned Sequoia last September and the noise my Sequoia was making. He looked to see if it had been serviced at I explained to Duane that I bought a pre-owned Sequoia last September and the noise my Sequoia was making. He looked to see if it had been serviced at another Toyota dealership, which it was. He then invited me out to look at the engine, specifically the belts. He pushed on the serpentine belt and stated "Yes, this feels loose. At 10:30 am, he told me it would take an hour and a half. I was at the cashier at 11:52 am. The belt replacement took less that 1.5 hours and the noise was gone. Thank you Duane and your crew! More

Service Advisor I had a check engine light. I made an appointment for 11:00AM (24 Hrs in advance). I arrived 15 Mins early. Check-in was okay but service advisor w I had a check engine light. I made an appointment for 11:00AM (24 Hrs in advance). I arrived 15 Mins early. Check-in was okay but service advisor was much less then personable than desirable. I waited in the waiting room. After one-hour I went to Cou at his desk. I told him that I felt one-hour to get a diagnosis for a check engine light seemed too long. He went to the service bays and came back and said "He" is going to connect it up now. (one hour after my appointment time) After another 30 mins I went to ask about my car. All of the other service advisors came to the waiting room and updated their customers. Cou did not. He had my paperwork and told me it was a oxygen sensor failure. He was not knowledgable when I asked questions. The service advisor at the next desk answered my questions for him. Cou's knowledge and lazy attitude are not good for someone who deals directly with customers. He is not good for the company. Several dealers in my area. I will go somewhere else next time. If EEOC is an issure. Couldn't you find a better Customer oriented person? More

Great service center Best Toyota service experience that I've had and I've gone to all the dealerships in the area. I won't bring my 2013 Toyota Tundra anywhere else!! Best Toyota service experience that I've had and I've gone to all the dealerships in the area. I won't bring my 2013 Toyota Tundra anywhere else!! More

30,000 mile service Once again the service technician who rotated my tires damaged the aluminum rims. I do not know why they cannot be more careful with someone else's p Once again the service technician who rotated my tires damaged the aluminum rims. I do not know why they cannot be more careful with someone else's property and use the proper tools to remove the hubcabs without scratching and damaging the rims. I have called and left messages for the service manager and my salesperson (of course was after hours by the time my husband arrived home from work today and saw the damaes) so we will see if they do anything about it or just once again say that is what happens when the tires need to be rotated. I do not believe that excuse for 1 minute since a reputable tire company asked me who damaged my rims when I had to buy a tire to replace an unrepairable flat a year or so ago. I highly discourage anyone from using Luther Toyata's service department unless you want your vehicle damaged by unskilled or uncaring technicians! More