Luther Brookdale Toyota

We have two Toyota sedans. We used to do oil change and repairs at other garages for price advantages. After some unpleasant experience, we realized we needed to find someone who really knows Toyota cars. repairs at other garages for price advantages. After some unpleasant experience, we realized we needed to find someone who really knows Toyota cars. We switched to Toyota City & Scion at Brooklyn Park near our home. We never regreted since. The guys are trustworthy. They don't push to sell. Their hours are very convenient. Even though their prices are a little higher, it is difinitely worth it! I would recommend the service at this dealer to any Toyota owners. More

I bought a new Toyota Highlander from this dealership. I did my research and got different quotes from different dealerships, and after further negotiations, Luther Toyota City & Scion offered me the be did my research and got different quotes from different dealerships, and after further negotiations, Luther Toyota City & Scion offered me the best price for the vehicle I wanted. When I came to the dealership, I was nervous because of the many advices I got from different sources how dealerships get advantage of unsuspecting customers. I met salesman Badou Gueye who showed me my car and also helped me fill all the paper work. The process went through smoothly, and I had the key in my hand within the hour I got there having not realized all the fears I had before I got there. They tried to sell me some extra stuff I did not need like extended warranty, but the moment I said No, it was the end of story. For all the car buyers out there, do your research and know what kind of vehicle you want and the price you are willing to pay, and then try Luther Toyota City & Scion. I highly recommend it only because of Badou Gueye. He is the best salesman I have ever met and because of that experience, I'm able to write this review. More

I switched from using Walser Toyota for my service to Luther Toyota b/c of terrible customer service at Walser Toyota in Bloomington and I was so elated to finally find a dealership that has friendly and Luther Toyota b/c of terrible customer service at Walser Toyota in Bloomington and I was so elated to finally find a dealership that has friendly and knowledgeable service advisors to help you maintain your car rather than try to make a profit off you by using tactics that are borderline unethical in the car service department and I have many examples that Walser tries to extract money from you in an unethical way. I am very happy to find a dealership that I trust and that gives me excellent customer service from advisor to cashier. I think that Luther Toyota should be a template for other dealerships to follow. My car was completed by a team of mechanics in a timely and cost effective fashion and was not only washed but cleaned from the inside as well as a new shine to my tires. What more could you ask for? Excellent experience and they just gained a customer for life. More

Recall for floor mats, estimated time was 1 hour--25 minutes later, my vehicle was ready to go!! EXCELLENT! Other service notification was unnecessary for my model vehicle. Female who scheduled my minutes later, my vehicle was ready to go!! EXCELLENT! Other service notification was unnecessary for my model vehicle. Female who scheduled my appointment estimated time of 2.5 hours--OOPS; perhaps she was new, as she kept putting me on hold to check things while scheduling; she also incorrectly entered service that I did not need to schedule at this time and I did tell her that. Will give her the benefit of the doubt--this time. Have never had this happen in the past 4 years of taking my vehicle there for maintenance. More

I have been there twice for service. I am impressed at how pleasant everyone has been. I waited for my car both times and my car was ready earlier than they said on each. how pleasant everyone has been. I waited for my car both times and my car was ready earlier than they said on each. More

This is a dealership that I regularly do business with. They know who I am. I was immediately greeted and waited on. It was explained what additional services that my car needed. My car was completed in a They know who I am. I was immediately greeted and waited on. It was explained what additional services that my car needed. My car was completed in a reasonable time. More

This is my first service experience at the dealership, after purchasing my vehicle 6 months ago. I dealth with three employees, all were friendly. The first gentleman immediately placed a plastic cover after purchasing my vehicle 6 months ago. I dealth with three employees, all were friendly. The first gentleman immediately placed a plastic cover on my floormat as not to dirty it. He was respectful, called me 'sir' and didn't rush me when asking for my keys. The service was quick, and they even washed my car, which I was not expecting. A nice touch! The only complaint, albeit a minor point and not related to the quality of the service, is that the soda machine in the waiting room wasn't free. However, there were pastries available at no cost. Good work, they set the bar for my future expectations. More

I have been coming to this dealership for 11 years and wouldnt go to any other. They do an awesome job. I have recommended my friends to come to this dealership for service. They are honest, dependable wouldnt go to any other. They do an awesome job. I have recommended my friends to come to this dealership for service. They are honest, dependable, and friendly. There is another dealership that is closer to my house, but I still go to the Brooklyn Park location. To take it a step further, I would drive 100 miles if I had to to go to this one. Please thank everyone there for the wonderful service we receive whether it is during the morning or night shift. Both shifts do an awesome job! Thanks! More

The waiting time was quicker than I expected. I think I will take my car there for the service next time. I like the reminder from the dealer sent out. will take my car there for the service next time. I like the reminder from the dealer sent out. More

Toyota City has been consistently superior in their customer service. This visit to the service area for a battery issue was no different. The battery ended up being defective after approximately t customer service. This visit to the service area for a battery issue was no different. The battery ended up being defective after approximately two and one-half years of use. Imagine my delight when I learned from Duane Green, Service Advisor, that a new battery was installed and everything was covered under the warranty. In addition to the work being completed in a reasonable amount of time, I enjoyed a clean, comfortable, and inviting waiting area, complete with a complimentary continental breakfast. It was also refreshing as an added bonus to have hot chocolate available for us non-coffee drinkers. As soon as I walked outside, the car was returned to me by a pleasant young man who had just finished wiping it down after a car wash. Thanks Toyota City team, for once again exceeding my expectations. Mike Looby Maple Grove More