Luther Brookdale Toyota

Toyota City has been consistently superior in their customer service. This visit to the service area for a battery issue was no different. The battery ended up being defective after approximately t customer service. This visit to the service area for a battery issue was no different. The battery ended up being defective after approximately two and one-half years of use. Imagine my delight when I learned from Duane Green, Service Advisor, that a new battery was installed and everything was covered under the warranty. In addition to the work being completed in a reasonable amount of time, I enjoyed a clean, comfortable, and inviting waiting area, complete with a complimentary continental breakfast. It was also refreshing as an added bonus to have hot chocolate available for us non-coffee drinkers. As soon as I walked outside, the car was returned to me by a pleasant young man who had just finished wiping it down after a car wash. Thanks Toyota City team, for once again exceeding my expectations. Mike Looby Maple Grove More

This review is for 2 visits, last week and today. Last week I had the regular 45,000 mile service on my 07 Toyota Camry LE. Today I had the leaking water pump replaced. Besides having the regular work d week I had the regular 45,000 mile service on my 07 Toyota Camry LE. Today I had the leaking water pump replaced. Besides having the regular work done last week, I was given notice of the state of my tires, possibly a couple of months use left. I was also notified that my water pump had a leak. I went back today to have the water pump replaced under warranty. I'll have the tires replaced in the later fall. Although I'm careful about regular appointments, I am not good about checking things on my car. I'm grateful for the help I get about problems when I bring the car in. I also appreciate that staff is helpful in getting me appointments that fit my schedule and that they are especially courteous when I'm there. More

I was very surprised on how easy and great the experience was! I thank you so very,very, very,very much for our new vehicle!! was! I thank you so very,very, very,very much for our new vehicle!! More

I ordered my Prius in May and Neil continued to keep me informed on the status of delivery for three months. He was realistic about the timing and it proved to be true. I was happy to work with Neil beca informed on the status of delivery for three months. He was realistic about the timing and it proved to be true. I was happy to work with Neil because he was always in a positive mood, and he let you know that his time with you was a priority. The day I picked up my Prius, the walk thru, paperwork and final sign off was effortless. I will definitely tell my friends to start at Toyota City and to seek out Neil! More

honest workers,fair prices, great hours....Stuart the honest workers,fair prices, great hours....Stuart the work was done quickly while I waited the car was washed and ready to go I am happy with the se honest workers,fair prices, great hours....Stuart the work was done quickly while I waited the car was washed and ready to go I am happy with the service and recommend Toyota City More

I would like to thank Toyota City Brooklyn Park MN, and particularly the Sales Consultant Mr. Bennett Houck for the following: 1. Our delivery is on time. As scheduled early in April, we need the Toyota particularly the Sales Consultant Mr. Bennett Houck for the following: 1. Our delivery is on time. As scheduled early in April, we need the Toyota Prius in July. Mr Bennet Houck has been following our order during the past months and made the delivery on time, which makes our reallocation to Minnesota a lot easier. 2. The Toyota City has honored the original price set in April while the demand of Prius on market is dramatically increased after Japan earthquake. 3. Mr Bennet Houck is very knowledgeable in Toyota products, and has been very helpful in explaining the important issues concerning driving the new Prius in an efficient and effective manner. We have full confidence in Toyota City Brooklyn Park MN, and will certainly recommend to our friends in the future. We suggest that Toyota City may do more efforts on maintenance and services after the warranty time, e.g. making the price of changing tires and oil more competitive for all brand cars after the 25K miles warranty time, so that we will keep visiting Toyota City all the time for our cars. Regards L&S Plymouth, MN More

This was partly a routine scheduled maintenance visit, and partly a check on my car after some very rough driving. Jeremy made sure that every detail was covered, and was able to reassure me that my Toyo and partly a check on my car after some very rough driving. Jeremy made sure that every detail was covered, and was able to reassure me that my Toyota had survived the driving trauma undamaged (I had had to drive on a badly washed-out road - other vehicles driving that road had broken axles that day). I had hoped to have the car cleaned and detailed, not realizing that that service wasn't available on Saturdays; to make up for that, Jeremy and his crew took care of my most pressing concern (cleaning the road gunk from the door frames) gratis. This is typical of the way that Toyota City has looked after my cars for many years. More

I sent in a request for a loan from Lending Tree for a car, who then forwarded it to "Credit city" - this is owned by Toyota City. They then ask you to only buy their cars, locking you in and already ping car, who then forwarded it to "Credit city" - this is owned by Toyota City. They then ask you to only buy their cars, locking you in and already pinging your credit. Upon dealing with them over the phone and e-mail they would answer ZERO questions before I showed up. On the day I went to go and look at the cars (deciding whatever, I need to atleast look, they already dinged my credit) they decided to go home early, so I drove 30 miles for no reason. I then called in the next day and asked if I could come get a car today, and they told me I could come pick up a car any time before 6. I once again set out to drive 30 miles (having to get a ride since the reason for my visit was my broken down car) and showed up just to be told the car I asked about was sold without telling me, and the "the bank is closed so you have to wait until monday" I spend 120 miles of drive time and a credit hit for nothing. Their website throws popups asking you to look at their cars. If you click "used cars" it interupts you with a pop up asking you to look at their cars (I already am) and when you click ANYTHING on the used car screen it opens ANOTHER popup asking you TO LOOK AT THE CARS YOU ARE ALREADY LOOKING AT. Over all, I ended up waiting 2 weeks, got no car, have to take another credit hit to find another dealer, drove 120 miles, and dealt with a broken website, and I have nothing to show for it. They may offer loans for bad credit, but getting the car is worse than walking to work and saving up the money. More

Both Monica and Bruce answered all my questions. If they didn't know the answer right away, they researched it with others and got back to me in a timely fashion. didn't know the answer right away, they researched it with others and got back to me in a timely fashion. More

My "check engine" light was on... Your service department quickly diagnosed a defective gas cap (a minor repair) and also checked my serpentine belt at my request. You promptly fixed my gas cap a department quickly diagnosed a defective gas cap (a minor repair) and also checked my serpentine belt at my request. You promptly fixed my gas cap and did not try to convince me I needed another serpentine belt as mine was still in good shape. Thanks for promptly fixing only what needed repair and keeping my visit short and inexpensive! More