Luther Brookdale Toyota

I am a loyal Toyota customer, and I also specifically choose to take my van to the Toyota service center when it needs work. One of the primary reasons I do so is because my expectation is that at Toyota choose to take my van to the Toyota service center when it needs work. One of the primary reasons I do so is because my expectation is that at Toyota, they will not miss any of the 'quirky' things that my van needs after routine maintenance (e.g. resetting the 'maintenance required' indicator after an oil change). This week, I stopped in for a new battery. When I opened my driver's window after driving a few miles away from the dealer again, I realized that the auto-power window wasn't functioning. Called back to ask how to reset, and was asked to turn around and come back. When I got there, I got a bit of runaround from the tech that was at my door when I opened it and told him that it had worked in the morning but not after the battery replacement so I was looking for the switch to make it work again...he was indicating that it shouldn't have anything to do with the battery replacement, because that was a simple cable lift/replace (seemed obvious that he was uncomfortable and seemed to be trying to dodge any 'perceived responsibility'). While he went to find a Service Advisor to help, I opened my manual and found the reset procedure myself and performed it. Clearly within my ability. HOWEVER...as I said, my expectation is that Toyota shouldn't make their customers dig for those things after maintenance...if it's not already part of the 'battery replace' checklist, it NEEDS TO be. I'm willing to pay for Toyota parts and service because I expect better in the results. Irritated to have to make the extra effort and to be told to drive the extra miles for something so simple. More

I have gone to this dealership for over 20 years and I have never had a bad experience. Every employee I have interfaced with has been very professional and knowledgable. When scheduling an appointment I have never had a bad experience. Every employee I have interfaced with has been very professional and knowledgable. When scheduling an appointment I have never had any problems getting in when I want. The staff always recommends work that needs to be done and lets me know when there is not a need to do other work. I feel they are very fair and honest. More

This morning I stopped by Toyota's auto service in Brooklyn Park, MN to have an oil change on my car. It was my first visit and I like the way they treated their costumers. Everybody seemed very frie Brooklyn Park, MN to have an oil change on my car. It was my first visit and I like the way they treated their costumers. Everybody seemed very friendly and ready to serve you. Also, the waiting room adds another complimentary to its services. Keep up the good services! Syd. More

Toyota City has always been good to me and I always get great service. I have bought cars from Toyota City for many years with complete satisfaction. The service department has alway gotten to the bottom o great service. I have bought cars from Toyota City for many years with complete satisfaction. The service department has alway gotten to the bottom of any problem I have had. Even the ood things that went wrong and were hard to figure out. Ron More

We started to work with Monica,soon found out that Badou was still employeed with Toyota. We had purchaseda 4 runner from him six years prior. We continued to work with both salespersons. Our experience of was still employeed with Toyota. We had purchaseda 4 runner from him six years prior. We continued to work with both salespersons. Our experience of purchasing a new RAV 4 was excellent. The vehicle was not in the lot so we had to wait...during the waiting process we received phone calls updating us with information. We will continue to buy our cars from this dealership. More

The service experience was prompt, respectful and friendly. The time estimate was very accurate. Toyota City is my home dealer for service. I consider the price and other attributes to be an outsta friendly. The time estimate was very accurate. Toyota City is my home dealer for service. I consider the price and other attributes to be an outstanding value in the context of a long term relationship. More

I searched for a vehicle on the internet.. I knew the numbers, i knew the options.. I went to two Toyota dealers, both gave me a price.One said might be able to find somthing similar. Toyata Vity said we numbers, i knew the options.. I went to two Toyota dealers, both gave me a price.One said might be able to find somthing similar. Toyata Vity said we dont have one but we will find one. They had a straight forward salesman, gave me the price up front and then went out and found me the vehicle. Had it delivered in two days... Awesome price, awesome vehicle... with no stress!!! More

I purchased my car at Toyota City in April 2005, I continue to go back for all my service. They have gone out of thier way to give me friendly, complete service. I always leave knowing my car has got continue to go back for all my service. They have gone out of thier way to give me friendly, complete service. I always leave knowing my car has gotten the best service possible. They explain everything done and things that will need to be done in the future. If I have to wait it is never longer than they have told me. More

I was referred to Toyota City by my granddaughter who just very recently bought a RAV4 from Chris. I found him to be a very friendly, well informed about the RAV4, and eager toanswer any questions that just very recently bought a RAV4 from Chris. I found him to be a very friendly, well informed about the RAV4, and eager toanswer any questions that I had, We did have a little wait on the car to come in but he continually kept me informed as to why this was happening. Everyone there was friendly. More

I came in 5/13/11 for a no charge oil change and tire rotation on my 2010 Highlander. You have determined tire pressure should be 35 lbs, even though the sticker on the door frame shows inflate to 30 lbs rotation on my 2010 Highlander. You have determined tire pressure should be 35 lbs, even though the sticker on the door frame shows inflate to 30 lbs. However the tech put in 40 lbs in each tire (very over inflated). How would you feel about the quality of work done if air pressure cannot be put in correctly? To me, this simple thing reflects on your quality of service work. More