Luther Brookdale Toyota - Service Center

Incredibly helpful! My 2014 Avalon had been in an accident about three years ago. It developed a wiggle in the front end. Balancing the tires helped but not entirely. My 2014 Avalon had been in an accident about three years ago. It developed a wiggle in the front end. Balancing the tires helped but not entirely. Service found a problem with the axle. Service person Duane Green was of great help and got everything fixed the way it should be. More

Excellent customer service Everyone I I’ve dealt with in the Service Dept has been extremely helpful. They kept me informed while my car was being worked on and answered my ques Everyone I I’ve dealt with in the Service Dept has been extremely helpful. They kept me informed while my car was being worked on and answered my questions thoroughly. More

Professional The service reps are straight forward and professional. And they have diagnosed and fixed any problem I have had when other dealerships were unable t The service reps are straight forward and professional. And they have diagnosed and fixed any problem I have had when other dealerships were unable to. More

Consistently high quality service We’ve purchased vehicles & utilized service center at Luther Brookdale Toyota (formerly Toyota City) for 30 years. Service advisors (e.g., Josh, Jere We’ve purchased vehicles & utilized service center at Luther Brookdale Toyota (formerly Toyota City) for 30 years. Service advisors (e.g., Josh, Jeremy, Duane) are thorough & professional, providing complete information & offering options for service completion. Service technicians get the work completed correctly (we’ve never needed a ‘do over’ on any of our services) & in a timely manner. The customer waiting area is very comfortable, & the shuttle service is prompt. The service manager, Steve Miller, sets customer satisfaction as a high priority. More

30,000 service Jeremy was very kind and concise. He communicated that my complementary service had expired and offered different cost options to maximize the financi Jeremy was very kind and concise. He communicated that my complementary service had expired and offered different cost options to maximize the financial investmen of the service (Toyota Plus fot three visits whic was $100 more of just one service). During the service, the ammenities were nice to make the short wait more pleasant. More

Service I came in with my daughter with no appointment. I was told the wait will be an hour and thirty minutes plus for an oil change and maintenance. We wait I came in with my daughter with no appointment. I was told the wait will be an hour and thirty minutes plus for an oil change and maintenance. We waited under an hour. Our guy came to us and gave us a brief on the vehicle and set us up on another appointment. Services was faster then plan and we were out of there before we knew it More

saitsified customer Toa Yang was awesome very service oriented, friendly and knowledgeable, enjoy working with him. He deserves a bonus or a raise for His work.. It is a Toa Yang was awesome very service oriented, friendly and knowledgeable, enjoy working with him. He deserves a bonus or a raise for His work.. It is a pleasure to wok with him. Thank you Sherry More

Luther Toyota puts the service in customer service The service staff are respectful and quick to serve. There is hugely diverse clientele in the waiting area, and I see everyone treated with the same The service staff are respectful and quick to serve. There is hugely diverse clientele in the waiting area, and I see everyone treated with the same level of courtesy. The auto maintenance performed is always prompt and well-executed. They always provide a trust-worthy, quality experience. More

Very helpful and prompt service. I had a brief service that included a tire rotation and information on how to use my navigation app. Very helpful and accomodating. Friendly staff t I had a brief service that included a tire rotation and information on how to use my navigation app. Very helpful and accomodating. Friendly staff that worked to get me answers that I wanted on tire wear, navigation app questions and how to put in the key battery. More

Efficient Brad, our sevice provider, was extremely helpful and informative as to the work that would be performed on our vehicle. He kept us informed with the p Brad, our sevice provider, was extremely helpful and informative as to the work that would be performed on our vehicle. He kept us informed with the progress. He was polite and friendly. He deserves recognition! Thanks Brad! More