Luther Brookdale Volkswagen

Very friendly service, I felt they really cared about my vehicle and the communication with me about progress on my vehicle was top notch! vehicle and the communication with me about progress on my vehicle was top notch! More

From the moment we walked into the dealership everyone was so friendly. Veronica was very helpful in the choosing of our new vehicle. Jill, Jackie & Todd were all very kind and answered any questions my w was so friendly. Veronica was very helpful in the choosing of our new vehicle. Jill, Jackie & Todd were all very kind and answered any questions my wife and I had. My wife was very impressed that every employee that walked by us stopped and chatted. She and I will be coming back to Brookdale Volkswagen for our future vehicles! More

Helpful, accommodating, friendly staff! We worked with Steve Fisher who was very helpful but did not apply pressure to us in our (purchase) decisions - which made the experience so nice! He responded to o Steve Fisher who was very helpful but did not apply pressure to us in our (purchase) decisions - which made the experience so nice! He responded to our calls/emails promptly and with the information we needed. We really liked one of the managers on site who helped identify the exact vehicle that we ended up purchasing - he was proactive, enthusiastic and helpful. I'd recommend anyone to Luther Brookdale Volkswagen! More

Display was not set up correctly after being told it was. Error message read: PLEASE CONTACT DEALER immediately after display console was turned on. Clearly, the service team was too inept to check if they Error message read: PLEASE CONTACT DEALER immediately after display console was turned on. Clearly, the service team was too inept to check if they had even set up the display correctly. Additonally, adhesive was dripped on the outside of my car and didn't bother to clean it until I brought it to their attention. After already purchasing a car from Humberto Lopez, he became very rude and disinterested in helping me with my car value appraisal. I had made it explicitly clear to Humberto that I was not looking to purchase another car from VW and he still deliberately tried to sell me a Tigun instead of providing me with a copy of the appraisal for my car. More

Awesome staff! A great pleasure dealing with all areas and departments! Connor was amazing!! Will definitely come back in the future. and departments! Connor was amazing!! Will definitely come back in the future. More

Everyone was very professional. They allowed me to have a rental car for Warranty which was nice. Everything was done on time and as it was supposed to. Good job to everyone involved rental car for Warranty which was nice. Everything was done on time and as it was supposed to. Good job to everyone involved More

The buying experience was very seamless. Mary was great to work with. I would recommend. to work with. I would recommend. More

I love the hospitality and service provided at volkswagen . Every visit is very warm and welcoming! . Every visit is very warm and welcoming! More

What can I say and where do I start? Such a wonderful dealership. You can be sure that you will be well received and treated kindly and with respect ! Great team. We ended up buying 2 cars on the same da dealership. You can be sure that you will be well received and treated kindly and with respect ! Great team. We ended up buying 2 cars on the same day because of the customer service More

Brookdale VW is the best VW dealer I have ever been to. The entire car buying experience was smooth, convenient and stress free. I have had my VW for 3 years now and all my service is through Brookdale. The entire car buying experience was smooth, convenient and stress free. I have had my VW for 3 years now and all my service is through Brookdale. They are always welcoming, friendly, and thorough, no matter how busy they are. They truly care about their customers and their vehicles. I have complete trust and faith in them and refer all my friends to them. More