Luther Brookdale Volkswagen

Purchasing a new to us vehicle was a smooth process. After purchase, when we found a couple issues, the service department was very accommodating in getting the repairs done. After purchase, when we found a couple issues, the service department was very accommodating in getting the repairs done. More

Warranty issue was looked at and taken care of. The staff helped me with some technology questions on the vehicle including lighting and speaker sound. staff helped me with some technology questions on the vehicle including lighting and speaker sound. More

Brad was really helpful. Thanks so much for the support and friendliness. The automatic tire tread analyzer was pretty cool too. Looking forward to next time! and friendliness. The automatic tire tread analyzer was pretty cool too. Looking forward to next time! More

I'm not super pleased with my latest visit. I suspect it's a warranty issue, but service staff aren't convinced and are requesting the full diagnostic fee for any further diagnosis. I've tried calling to it's a warranty issue, but service staff aren't convinced and are requesting the full diagnostic fee for any further diagnosis. I've tried calling to discuss the matter a few times, but haven't gotten a call back yet. More

Hands down best experience I’ve had at a dealership! Steve and his manager (Jim) were so fantastic, personable, and even when I was in a time crunch AND didn’t have a way to drive my car home as we Steve and his manager (Jim) were so fantastic, personable, and even when I was in a time crunch AND didn’t have a way to drive my car home as well as new car (I was alone), they accommodated everything and got me out the door with a car that checks all my boxes and a very fair, competitive price. I also worked with the service department and highly recommend Nate. You’ll get everything taken care of! Thank you Luther Brookdale! More

Will use this dealership as primary service destination. Relocated to the twin cities. Prior dealerships in Duluth were very sales oriented even if it was not appropriate. I felt no pressure to get unnecess Relocated to the twin cities. Prior dealerships in Duluth were very sales oriented even if it was not appropriate. I felt no pressure to get unnecessary work done. Nate did a great job reaching out and keeping me in the loop. Maurice answered a question for me in Nates absence. Thanks guys! More

Brad was very helpful,and kept me updated on the status of work being done. He also notified me about an air filter which might need to be replaced, but was did not pressure me when I said I would replace of work being done. He also notified me about an air filter which might need to be replaced, but was did not pressure me when I said I would replace it myself- which I appreciated. He also made me aware of a discount offer which I was eligible for which reduced my bill by $30. Many thanks! More

They made a mistake and fixed it. They took the car back and gave me a courtesy car for the day. Called and explained what happened. Honesty is important to me and gave me a courtesy car for the day. Called and explained what happened. Honesty is important to me More

The techs and sales team did a great job installing my remote starter. In addition to that they came in under budget and ahead of schedule! remote starter. In addition to that they came in under budget and ahead of schedule! More