Luther Brookdale Volkswagen

Alex greeted me promptly, we went over the services that I was in for and went over the suggested services that my car was due for then when all the services were completed he came back and went over everyt I was in for and went over the suggested services that my car was due for then when all the services were completed he came back and went over everything that was done and everything was great. I had some questions for Jennifer and she was not in yet however when she got in she called me and answered all the questions that I had for her. More

Great experience The concierge service was appreciated.. The driver was courteous and friendl. Jason G. kept me updated about the servicing. The car was picked up and The concierge service was appreciated.. The driver was courteous and friendl. Jason G. kept me updated about the servicing. The car was picked up and delivered in a timely manner. More

I would recommend the mechanic service but not the cashier service. She sat on her cell phone while my ticket sat on the counter. Once her coworker returned from work she went to lunch with no excha cashier service. She sat on her cell phone while my ticket sat on the counter. Once her coworker returned from work she went to lunch with no exchange of information that I was waiting on my car information to be sent to the desk. I over heard a sales guy ask her to order a rental, where she continued to be on her personal phone and not report the request off. When it finally came to check out after approaching the desk which I had been standing near the window, I mentioned another coupon I had. She replied I had to go back to the sales guy for the adjustment. If I had given my coupon earlier, would the quality and part selection of my service change? I don't understand why she couldn't have made the adjustment herself. Seems like additional unnecessary steps. I left discouraged and will consider going else where. More

Service only Thanks! I do not want to add any more words. Please revisit this requirement. x x x x x x x x x x x Thanks! I do not want to add any more words. Please revisit this requirement. x x x x x x x x x x x More

Easy to schedule, easy to move the appt, had my vehicle checked out and diagnosed by 10 am. If I had one complaint it’s that the service center has somewhat limited hours checked out and diagnosed by 10 am. If I had one complaint it’s that the service center has somewhat limited hours More

I was very unsure of what I wanted. Jill helped me to work it out without ever pushing or making me think she was a salesperson. She provided different vehicles for me to drive and just let me take my ti work it out without ever pushing or making me think she was a salesperson. She provided different vehicles for me to drive and just let me take my time. So much more pleasant than any other vehicle purchase I have made. More

Very fast service! Dropped car off on Monday and it was done Tuesday. Kept in touch about progress. Very very very very very very good! done Tuesday. Kept in touch about progress. Very very very very very very good! More

Trustworthy. Transparent. Accommodating. And very fast! Overall I was very pleased with the service I received. Great communication and answered all of my questions. Would highly recommend. fast! Overall I was very pleased with the service I received. Great communication and answered all of my questions. Would highly recommend. More

Amazing service! I worked with Steve and he convinced me to buy a 2019 Volkswagen Tiguan when I came in looking for a different type of vehicle. Before I test drove it, he sat in the back with my dad and I to buy a 2019 Volkswagen Tiguan when I came in looking for a different type of vehicle. Before I test drove it, he sat in the back with my dad and I explaining the amazing features the car had and answered any questions we had! He even did it a second time the day I bought my car so my mom could get all the information on the vehicle as well. Thank you for everything. It all exceeded my expectations! More

Courteous, efficient and thorough! The entire dealership experience was a very pleasant. I was treated in a very friendly but professional manner. There is absolutely no critique I can The entire dealership experience was a very pleasant. I was treated in a very friendly but professional manner. There is absolutely no critique I can offer, only my thanks! More