Luther Brookdale Volkswagen

Very responsive, kind, and professional. Alex was very detailed in the description of what was wrong with my car and what was needed to fix it. detailed in the description of what was wrong with my car and what was needed to fix it. More

Great service Service was great again as always! Appreciate the the frills-get-the-job done attitude. Also had a great loaner car to drive that was much apprecia Service was great again as always! Appreciate the the frills-get-the-job done attitude. Also had a great loaner car to drive that was much appreciated! More

Is there a reason why battery check not included on the 70K service ? the service done was pretty minor. $350 is outrageous for minor Service. 70K service ? the service done was pretty minor. $350 is outrageous for minor Service. More

Great sales and service people. They answered all my questions I had. Very friendly and accommodating. I've purchased 7 cars from Luther VW. Why go any place else! questions I had. Very friendly and accommodating. I've purchased 7 cars from Luther VW. Why go any place else! More

I had a positive, no-hassle experience at Luther Brookdale. Steve was great to work with and answered all of my questions quickly. He is the most pleasant car salesman I have worked with. I recently Brookdale. Steve was great to work with and answered all of my questions quickly. He is the most pleasant car salesman I have worked with. I recently leased my second VW from Luther Brookdale and appreciate the care that went into keeping me as a loyal customer. Would definitely recommend! More

All around...the people we dealt with answered our questions. They explained everything in detail. They were very attentive to our concerns and questions. I felt they went beyond in securing questions. They explained everything in detail. They were very attentive to our concerns and questions. I felt they went beyond in securing the financing So we could make the sale possible. More

Nate was very helpful, communicative with issues and solutions, and helped me understand what was going on with my vehicle! Over a pretty great experience. solutions, and helped me understand what was going on with my vehicle! Over a pretty great experience. More

This is First time doing business with This dealership and I was impressed with the customer service through until my purchase was made. They’re great People. and I was impressed with the customer service through until my purchase was made. They’re great People. More

Although I didn’t have an appointment, I got in and had the problem diagnosed quickly, got a new tire and was on my way. the problem diagnosed quickly, got a new tire and was on my way. More

Sales initially went great. Associate was very accommodating/understanding during process. Brand new vehicle arrived smelling of smoke with what seemed like potential ash on center console and das accommodating/understanding during process. Brand new vehicle arrived smelling of smoke with what seemed like potential ash on center console and dashboard. Tried following up with salesman through cell number provided. Sales person did not respond until I made a called complaint to the on-site manager. Sales person claimed they are a smoker and could have been lingering off of them, but said smoking in the vehicle would be “automatic dismissal”. To me, it was a rather dismissive response and made me feel as though I never saw what I did. Said they would get it cleaned out whenever I wanted to pop in. Ended up going in one afternoon to get it cleaned out only to be told again that there was no one smoking in that vehicle given their installed “smoke detectors” and was told I needed to wait 45 minutes to get it cleaned out because service staff were backed up. I can understand that, however, the angering piece is that I had emailed the associate the morning of and they informed me to just come in - not to schedule an actual time to get it cleaned. Essentially, I went for nothing. I left a voicemail for management again stating I would not like to continue working with the sales associate moving forward. Will see if they call back. More