Luther Brookdale Volkswagen

Knowledge helpful Good service, on time for appointment, fixed tire in a timely manner and did a check for recalls and had a overlook of the car and very pleasant to de Good service, on time for appointment, fixed tire in a timely manner and did a check for recalls and had a overlook of the car and very pleasant to deal with. More

The Sales person (Karen White) was very helpful and friendly. She has a great personality. I left the dealership satisfied, Thanks to Ms. Gadient as well. friendly. She has a great personality. I left the dealership satisfied, Thanks to Ms. Gadient as well. More

Everyone was so friendly and accommodating! Would recommend to anyone leasing or buying a new vehicle. They know what they are doing at this dealership! recommend to anyone leasing or buying a new vehicle. They know what they are doing at this dealership! More

Great customer service and quick response time. Tim K’s 40+ years of experience was awesome to leverage during our time at the dealership and he was very helpful! 40+ years of experience was awesome to leverage during our time at the dealership and he was very helpful! More

I went in to get my car fixed and $1600 layer there was no fix. So no I would not recommend this dealership for service. no fix. So no I would not recommend this dealership for service. More

We have been dealing with Luther Brookdale VW for many years. The entire staff is wonderful and very professional. They treat you more as a friend than a client. years. The entire staff is wonderful and very professional. They treat you more as a friend than a client. More

Fabric under Warranty I noticed some frayed fabric on the drivers seat. I took my car into Luther VW and was immediately helped by a staff member. The service manager ass I noticed some frayed fabric on the drivers seat. I took my car into Luther VW and was immediately helped by a staff member. The service manager assessed the seat and stated that a new drivers seat cover would be ordered. True to his word a week later I was called to set an appointment for the replacement. I was even offered a rental car because the repair would be several hours. I was told that this was under the warranty and it was. Great service at a great dealership. My last 3 cars were purchased there. More

Good service. Helpful. Ready when promised. Covid prepared and safe. Would recommend to anyone. Easy to make appointment. Was able to get in in short time. prepared and safe. Would recommend to anyone. Easy to make appointment. Was able to get in in short time. More

Cover for coolant was removed and not put back on after a routine 30k Miles service. After the service, I drove up north for 2.5 hours until I got a warning for my coolant and engine levels. When I opened th routine 30k Miles service. After the service, I drove up north for 2.5 hours until I got a warning for my coolant and engine levels. When I opened the hood, I found the coolant tank was empty and the cover was missing. After searching with a flashlight, I found the cover in the bottom of the engine and had to refill as the tank was empty. I’m very disappointed in the quality of the service and the fact that my vehicle could have overheated while I was driving with my children because someone failed to put a cap back on and drained the coolant. This seems like a normal checklist item that shouldn’t have been missed. More

Great pricing at the dealership and even better customer service. They were friendly and welcoming and were on point with helping me out with finding a car. service. They were friendly and welcoming and were on point with helping me out with finding a car. More