Luther Brookdale Volkswagen

Cover for coolant was removed and not put back on after a routine 30k Miles service. After the service, I drove up north for 2.5 hours until I got a warning for my coolant and engine levels. When I opened th routine 30k Miles service. After the service, I drove up north for 2.5 hours until I got a warning for my coolant and engine levels. When I opened the hood, I found the coolant tank was empty and the cover was missing. After searching with a flashlight, I found the cover in the bottom of the engine and had to refill as the tank was empty. I’m very disappointed in the quality of the service and the fact that my vehicle could have overheated while I was driving with my children because someone failed to put a cap back on and drained the coolant. This seems like a normal checklist item that shouldn’t have been missed. More

We were given amazing service and love our new (used) atlas! Bill was great and even delivered our car to us in Rochester. So helpful since we have a newborn! atlas! Bill was great and even delivered our car to us in Rochester. So helpful since we have a newborn! More

Great pricing at the dealership and even better customer service. They were friendly and welcoming and were on point with helping me out with finding a car. service. They were friendly and welcoming and were on point with helping me out with finding a car. More

Super helpful and knowledgeable staff. Very accommodating to my needs and requests. Low pressure and friendly atmosphere. Would recommend to others to look at Luther if the are in the market. accommodating to my needs and requests. Low pressure and friendly atmosphere. Would recommend to others to look at Luther if the are in the market. More

Easy to schedule, checkin was a breeze and they kept me updated electronically. I was in for a recall and they completeld the work quickly. updated electronically. I was in for a recall and they completeld the work quickly. More

Easy drive-in and drop off. Building is clean and well organized. Covid concerns have been taken into account with contactless drop off, payment, and pick up. organized. Covid concerns have been taken into account with contactless drop off, payment, and pick up. More

Our experience was one of the best yet. She said she wanted to make sure that we don’t come back again for any issues and wanted to do a thoroughly check the vehicle. We had purchased the vehicle a few wanted to make sure that we don’t come back again for any issues and wanted to do a thoroughly check the vehicle. We had purchased the vehicle a few weeks prior and had to come in one other time as well for the engine light being on. I was very pleased with the customer service. She changed the vibe of the service department immensely! More

paid $150.oo for wrong diagnosis. It cost me more. but it i I wanted a noise in the front suspension diagnosis. I have 35000 miles on the car and he wanted me to do the 40000 inspection. Oil was changed at 3 I wanted a noise in the front suspension diagnosis. I have 35000 miles on the car and he wanted me to do the 40000 inspection. Oil was changed at 3oooo, he wanted me to change the oil. thougtht I should get new tires because the coming snow,. of course. wheel alignment.. And a front stabilizer Link. The Control Arm Bushing, lower right front and alignment took care of the problem.. More

Salespeople were attentive and considerate of the current conditions we are facing. Facility clean as well. Salesperson goes above and beyond what’s necessary to satisfy customer. conditions we are facing. Facility clean as well. Salesperson goes above and beyond what’s necessary to satisfy customer. More

Bill was great to work with. He brought a car to my home to test drive during COVID and was very considerate about social distancing. The description of the car I went with said it had a hitch but it did no to test drive during COVID and was very considerate about social distancing. The description of the car I went with said it had a hitch but it did not, so that was a bit of a disappointment. More