Luther Brookdale Volkswagen

Very happy! No pressure sale and I am super happy with the outcome ☺️ I would definitely recommend this dealership to anybody in the market for a new vehicle. No pressure sale and I am super happy with the outcome ☺️ I would definitely recommend this dealership to anybody in the market for a new vehicle. More

Very easy Worked with Karen, she was very nice, laid back approach. Answered any questions we had quickly, including looking at other dealer lots to find the ri Worked with Karen, she was very nice, laid back approach. Answered any questions we had quickly, including looking at other dealer lots to find the right vehicle. More

Excellent Service On time with appointment and speedy service. The time they said it would take was acceptable and they exceeded expectations by being faster. G On time with appointment and speedy service. The time they said it would take was acceptable and they exceeded expectations by being faster. Great waiting area. I was able to get some work done while waiting in a clean, quiet and comfortable area. More

Remote starter installation. I originally set up an appointment to have a remote starter installed. Nathaniel Kaar was the Luther rep who followed up with a pre appointment phone I originally set up an appointment to have a remote starter installed. Nathaniel Kaar was the Luther rep who followed up with a pre appointment phone call to schedule a time and to explained that the install could take up to two hours. I also requested that the oil change reminder be reset as I was no where near 10,000 miles and was 3 months shy of a year. When I showed up for the appointment I met with Nathaniel and he went through all the service requests and also noticed that there was a factory recall/reset for my 2019 Tiguan and asked if I wanted that serviced, which I did. He said with the additional service requests, complimentary fluids check and car wash total time would be around 3 hours. I could have come back to have the additional service items completed but since I was already there I just wanted everything done at once. I went in to the lounge prepared for a long wait. While I was in the lounge I saw the sales person who I lease my Tiguan from (Karen White) and she asked what I was in for. She then asked if I wanted a loaner and I jumped at the chance. I completed all of the errands I needed to do and once I returned waited around 15 minutes until my Tiguan was ready. I was very happy with the outcome. Also to be clear, I had not asked for a loaner when I originally scheduled the work. More

Great Quick easy drop off. Everything was set up before appointment and service was finished quickly. Jason was fast and friendly. He talked through any que Quick easy drop off. Everything was set up before appointment and service was finished quickly. Jason was fast and friendly. He talked through any questions or concerns that needed to be addressed. More

New 2019 Atlas Second VW purchased here. Both times Jill Taylor assisted me. Very happy with Jill’s s personal service and attention. She made the whole process v Second VW purchased here. Both times Jill Taylor assisted me. Very happy with Jill’s s personal service and attention. She made the whole process very seamless. More

Oil change and trans Good prompt service. Very good and thorough check in. Unfortunately the trans service was not quite 2x overpriced. I’m not sure I can trust dealer wit Good prompt service. Very good and thorough check in. Unfortunately the trans service was not quite 2x overpriced. I’m not sure I can trust dealer with anything other than oil change going forward. The service advisor I work with was a young lady and I don’t recognize her name on the provided list but she did a nice job and presented a pro image. More

Best Service experience ever The service writer was awesome! Treated me like a long time friend which was very refreshing! I felt extremely comfortable leaving my car in his hands The service writer was awesome! Treated me like a long time friend which was very refreshing! I felt extremely comfortable leaving my car in his hands. I'll never go to another dealer as long as he's there. Somebody pay that man!! More

The service was fine and the personnel we're friendly and he I had my car in for recall updates and everything was taken care of per recall. The car was done in the estimated time frame and then was given the co I had my car in for recall updates and everything was taken care of per recall. The car was done in the estimated time frame and then was given the courtesy car wash. More

I love VW Friendly people who don’t act like car sales xxxxxxxxxx. 😃 I was treated with kindness from all the staff. Thank you Brookdale VW. I would recommend Friendly people who don’t act like car sales xxxxxxxxxx. 😃 I was treated with kindness from all the staff. Thank you Brookdale VW. I would recommend this dealership to others. More