Luther Brookdale Volkswagen

Low pressure sales from VW drivers The staff was friendly and helpful, but not overbearing. They knew their inventory, products, and pricing. It’s nice to buy from people who drive what The staff was friendly and helpful, but not overbearing. They knew their inventory, products, and pricing. It’s nice to buy from people who drive what they sell. More

Damaged tire Very accommodating, you were able to fix the problem and deal with everything in a time, professional manner. Your rep went above and beyond in making Very accommodating, you were able to fix the problem and deal with everything in a time, professional manner. Your rep went above and beyond in making sure the car and alignment were taken care of. Thanks More

Clarity and no BS I reccomend Jill. I have a friend that referred her to her me as an absolute straight shooter. She is. I bought a used car; NOT a Volkswagen- I love i I reccomend Jill. I have a friend that referred her to her me as an absolute straight shooter. She is. I bought a used car; NOT a Volkswagen- I love it. I appreciated not being rushed or oversold. When I had a question about the the model ( did it change in 2016? ) she wasn’t sure on, she went and got someone who had worked as a salesperson for that precise make of car. That was great. More

Excellent sales and helpful information. The team at Luther was incredibly helpful in providing smart advice on the best car to fit my needs, and helped get me on the road in a new vehicle in The team at Luther was incredibly helpful in providing smart advice on the best car to fit my needs, and helped get me on the road in a new vehicle in no time at all. More

Recall Service My Beatle 2017 had a notice of recall. Made my appointment, Drove into the garage, was greeted immediately, after all info was exchanged I patiently My Beatle 2017 had a notice of recall. Made my appointment, Drove into the garage, was greeted immediately, after all info was exchanged I patiently waited. The service was completed sooner than estimated, nice! Carwash, nice! Beat my expectations More

Diagnosis visit They did an amazing job answering my questions and making it easy to figure out what was wrong with my vehicle. Very fast as well. They did an amazing job answering my questions and making it easy to figure out what was wrong with my vehicle. Very fast as well. More

Friendly, welcoming environment! It was my first time at this dealer, but Navar made me feel welcome and ensured me that my car will be taken care of in a timely fashion and it was. H It was my first time at this dealer, but Navar made me feel welcome and ensured me that my car will be taken care of in a timely fashion and it was. He Communicated with me throughout the process and answered any questions that I had. More

Accommodating and honest Very upfront and willing to work with me to find a vehicle in the budget I needed. I was looking for the best deal available and because of the upfron Very upfront and willing to work with me to find a vehicle in the budget I needed. I was looking for the best deal available and because of the upfront nature and clear communication of my sales associate, the sales manager and sales rep were able to find not only the right vehicle but were able to make a great deal for me upfront. I was so taken aback by the numbers that were presented that I had to take a minute to process them. They were better than the numbers I had looked up and researched for weeks ahead of time. Both on the new vehicle as well as my trade. They are in the business of selling lots of cars, not just a couple at a high margin, so if you’re upfront and honest and willing to compromise and work with them, life is easy at Luther because they’ll do the same for you. More

New car I went in just wanting to look at a new lease to see what’s out there, I ended up test driving the Jetta and really liked it. So I decided to get it t I went in just wanting to look at a new lease to see what’s out there, I ended up test driving the Jetta and really liked it. So I decided to get it the process took less then 2 hours and was headache free. More

Awesome sales experience The salesman Steve Fischer is a great salesman. He has been working with me through the whole process and showed patience and professionalism. Steve i The salesman Steve Fischer is a great salesman. He has been working with me through the whole process and showed patience and professionalism. Steve is a great asset to the organization. More