Luther Brookdale Volkswagen

First time getting a VW serviced.....$$$$ First of all, the staff here were very friendly. But as a first time VW owner, I was shocked at the expensive maintenance costs! $80+ for an oil chan First of all, the staff here were very friendly. But as a first time VW owner, I was shocked at the expensive maintenance costs! $80+ for an oil change? Seriously?? I used to take my Honda across the street and they charged me $40. Does Volkswagens use Truffle-infused Extra Virgin Olive Oil? Because they are charging those kind of prices. As far as the waiting area...it was clean, fairly comfortable. Free coffee and cookies. But for the price we are paying, i think they could splurge for flavored coffee creamers...xxxx, for what they charge, there should be an expressso machine! Lol. I’d come back to this service center if I had an issue covered under the warranty, but for other stuff like oil changes, i think ill find somewhere cheaper to take it to. More

Easy, friendly, considerate, and capable! Friendly staff, easy-going, non-push, efficient and helpful. . Scott understood my needs, connected on a personal level, and assisted me in finding th Friendly staff, easy-going, non-push, efficient and helpful. . Scott understood my needs, connected on a personal level, and assisted me in finding the perfect vehicle. More

In, Out, Happy Went in hoping to purchase a new Alltrack. They worked with me to give me what I wanted for my trade in, and I drove away in a new Alltrack. Najmi was Went in hoping to purchase a new Alltrack. They worked with me to give me what I wanted for my trade in, and I drove away in a new Alltrack. Najmi was very helpful and attentive, and Jacque was very kind and easy to work with. More

Quick, professional and friendly staff The service team is amazing and I know they will take care of my car and me quickly and professionally. The waiting area is bright, clean and comfort The service team is amazing and I know they will take care of my car and me quickly and professionally. The waiting area is bright, clean and comfortable. The staff is very friendly and great at giving updates on any additional service items that might need further attention. More

Excellent Scott Smith, Sales, was wonderful to work with, very enjoyable experience. Love our new Alltrack! Appreciate the friendliness extended by everyone thr Scott Smith, Sales, was wonderful to work with, very enjoyable experience. Love our new Alltrack! Appreciate the friendliness extended by everyone throughout the dealership. Thanks! More

Treated with dignity and respect Every time I walk into the dealership I’m greeted with a smile! I am always treated with dignity and respect. I know when I leave my vehicle here that Every time I walk into the dealership I’m greeted with a smile! I am always treated with dignity and respect. I know when I leave my vehicle here that I’m getting the best service! More

Initial service check The service was great. The service tech was friendly, courteous and did a thorough job of explaining all that was involved. I apprrciated thr car wa The service was great. The service tech was friendly, courteous and did a thorough job of explaining all that was involved. I apprrciated thr car wash also. More

Over all great service and communication From the start they were professional and courteous. Every step was explained in detail. Questions were answered completely. Work was done properly an From the start they were professional and courteous. Every step was explained in detail. Questions were answered completely. Work was done properly and timely with every bit of confidence that all parts were replaced by trained VW techs and installed to correct specs. Vehicle now performs as well as new. Completely satisfied!! More

Great service Friendly staff, great selection of vehicles and TK our sales associate was fantastic. Anyone looking for a VW should stop here first. We are very plea Friendly staff, great selection of vehicles and TK our sales associate was fantastic. Anyone looking for a VW should stop here first. We are very pleased with the experience. More

Good Service Jason was great to work with and I appreciate the way he explained everything through out the process. I felt well informed and never pressured to do Jason was great to work with and I appreciate the way he explained everything through out the process. I felt well informed and never pressured to do anything. Thank you. More