Luther Brookdale Volkswagen

Customer focused service I was able to schedule the service for a time that suited my schedule, and the service was completed within the time the saaid it would. I was able to schedule the service for a time that suited my schedule, and the service was completed within the time the saaid it would. More

Easy Peasy Buying A Car! A wonderfully warm family feeling throughout the whole dealership. Everyone is friendly! Purchasing a cute pre-owned car was easy and quick. Many than A wonderfully warm family feeling throughout the whole dealership. Everyone is friendly! Purchasing a cute pre-owned car was easy and quick. Many thanks to James Baldwin and Jacque Gadient! You’re the best! More

Straight shooters There was no wasted time during my transaction. The car we we're trading in was evaluated during our test drive. My trade-in value was more than fair There was no wasted time during my transaction. The car we we're trading in was evaluated during our test drive. My trade-in value was more than fair and my salesperson was efficient with lining up loan paperwork right away. The finance officer wasted no time with our loan paperwork and did not ignore our declining any of the extras you are presented with while in the office. A very good sales experience from Brookdale VW. More

Thank you Jason D., you are the best! Jason took care of my car right away, despite pulling in without calling ahead. The repair took less then 1 hour and i was on my way. Jason kept me Jason took care of my car right away, despite pulling in without calling ahead. The repair took less then 1 hour and i was on my way. Jason kept me informed the whole time, i appreciated it very much! More

Oil change Jason noted I was due for a 30k check that included oil change. Recommended an alignment based on check up. Had car aligned. Happy with results. Jason noted I was due for a 30k check that included oil change. Recommended an alignment based on check up. Had car aligned. Happy with results. More

Amazing Friendly fast service, took great care of not only my car but keeping me informed of various things that needed attention that I was not aware of Friendly fast service, took great care of not only my car but keeping me informed of various things that needed attention that I was not aware of More

Preston supported throughout the whole process.. Thanks The staff that attended to me are very nice, They listened, gave me options. without pressure. I will definitely recommend families that are intereste The staff that attended to me are very nice, They listened, gave me options. without pressure. I will definitely recommend families that are interested in buying car to go Luther brookdale. More

Finally fixed After at least 4 trips to the service center and leaving my car for repair twice it seems the issue is fixed. This was a frustrating experience becaus After at least 4 trips to the service center and leaving my car for repair twice it seems the issue is fixed. This was a frustrating experience because each time I left I was told a specific action had resolved the issue. The. Days later I realized it was not. This is the reason I rate 2 stars. The staff was nice. Scott and his manager were sympathetic to my irritated state of mind.my car was at the service center as much as with me in the month of February. Would have been nice to be comped an oil change or some other future service for my inconvenience. Also, the lady who cashiers is very nice. Sorry I don't remember her name More

First Time Buyer Luther of Brookdale walked me straight through buying my first car with ease! The process couldn't have been simpler. This was the first time for me b Luther of Brookdale walked me straight through buying my first car with ease! The process couldn't have been simpler. This was the first time for me buying a Volkswagen as well. I had been looking for a Jetta for quite some time, and the timing couldn't have been more perfect. This car suits me well, and I couldn't be happier. The two employees I worked with were so warm and friendly, and welcomed me to Volkswagen with open arms! Thank you so much Najmi and Jennifer! More