Luther Brookdale Volkswagen

Quick and courteous Just had an oil change. No pressure to get other unnecessary services. I will be going back in 10k or a year again. Shuttle driver was right on tim Just had an oil change. No pressure to get other unnecessary services. I will be going back in 10k or a year again. Shuttle driver was right on time even though I scheduled it over her lunch More

Fine service, stop trying to sell me additional services. Everything in my scheduled service was good but I feel like at every turn, someone is trying to find a way to sell me more. For example, my tires are Everything in my scheduled service was good but I feel like at every turn, someone is trying to find a way to sell me more. For example, my tires are brand new (150 miles) and you tried to sell me a service that includes rotating them. This is just one example & something happens every time. I no longer trust you to recommend things from a neutral perspective. I feel like you are just out to make a buck. More

Tire fixed Service at desk was great but they didn’t replace my spare correctly and it was a mess that I had to put back together. Service at desk was great but they didn’t replace my spare correctly and it was a mess that I had to put back together. More

Great customer service Everything was handled with the customer in mind which I love. Kept us moving through the process quickly and smoothly. Great experience, we will re Everything was handled with the customer in mind which I love. Kept us moving through the process quickly and smoothly. Great experience, we will recommend Brookdale VW. More

Got to fight 8 hard credit inquiries Only bad thing is that they ran my credit 10 times when I to them to use a specific bank. 10 hard on credit now🤬 Only bad thing is that they ran my credit 10 times when I to them to use a specific bank. 10 hard on credit now🤬 More

They stood by there word. When I bought the truck the coolant was down and it was because of a mechanical error of not getting all the air out of the lines. it took 3 returns When I bought the truck the coolant was down and it was because of a mechanical error of not getting all the air out of the lines. it took 3 returns before they got to correct level. They stood by their word and the truck it’s just fine even pressure checked it twice and there were no leaks More

They are very supportive. The sales person and other staff that attended to me listened and guided me through the selling and buying process of my car. It was a nice experienc The sales person and other staff that attended to me listened and guided me through the selling and buying process of my car. It was a nice experience. More

Karen White is a Superstar We have worked with Karen White for our last 2 leases and will always try to work with her as long as we are driving volkswagens. She worked with us t We have worked with Karen White for our last 2 leases and will always try to work with her as long as we are driving volkswagens. She worked with us to get the deal we were looking for, and my husband is thrilled with our new car. I love it too but he picked this one and it is his new beloved. More

Fast, Honest and Efficient Preston and Brendon worked together for my purchase. The whole process was no frills or messing around which I really enjoyed. The car was clean and Preston and Brendon worked together for my purchase. The whole process was no frills or messing around which I really enjoyed. The car was clean and ready for my test drive, and the salesman addressed and resolved all of my questions and concerns. Questions were answered promptly and carefully during the process. Finance office was a dream to work with. If I need another car I would not hesitate to return and buy from them again. More

Excellent! This was overall a wonderful car buying experience! Tim assisted as my salesman but the entire team was knowledgeable and friendly. I Would definitely This was overall a wonderful car buying experience! Tim assisted as my salesman but the entire team was knowledgeable and friendly. I Would definitely recommend this dealer to friends and colleagues. More