Luther Brookdale Volkswagen

Very good experience Karen was fantastic. She was very professional, knowledgeable and honest, yet down to earth, funny, and great with our kids. I never felt pressured or Karen was fantastic. She was very professional, knowledgeable and honest, yet down to earth, funny, and great with our kids. I never felt pressured or rushed. The dealership was very nice, welcoming, clean and had a great waiting area and private kids room. Jacque handled financing and was welcoming, professional, and quick. All other staff were helpful and polite as well. A+ More

Good experience Steve and Jennifer made the process of buying a car for the first time extremely easy. Amazing service, very professional and down to Earth! Always an Steve and Jennifer made the process of buying a car for the first time extremely easy. Amazing service, very professional and down to Earth! Always answered questions and were very patient. More

Great. Excellent experience first time every time. Very friendly and knowledgeable staff. Work was done on time and at the right price. I will always go bac Excellent experience first time every time. Very friendly and knowledgeable staff. Work was done on time and at the right price. I will always go back More

Repair Jason was great, the general experience and friendliness at the center is fantastic and they have great service to allow for a good experience even du Jason was great, the general experience and friendliness at the center is fantastic and they have great service to allow for a good experience even during the waiting times (provide rental car, coffee, snacks, wifi) More

Problem with a new car Found a new car I wanted for a great price @ Luther Brookdale VW. Car was on the lot for a long while ( like 9 months ) was told if tires needed re Found a new car I wanted for a great price @ Luther Brookdale VW. Car was on the lot for a long while ( like 9 months ) was told if tires needed replacing they'd get replaced. Later told tires didn't need replacing. Bought car. Regularly noticed car vibrated going 50+ mph, contacted and explained to salesperson the issue ( she new it would could have been an issue before sale ), told us to come in. Before coming in to have the car looked at went into Discount Tire and asked if they could put the tires on a wheel balancer and give opinion. Yep, tire out of round! Should have been replaced before we bought the car. Told salesperson when we came in that regardless of what a tech says that the tire is "out of round", she dismissed everything I said as soon as I said it, and told me that it is up to the tech to decide. After explaining that the car tires were an issue, and that I even had it verified at another tire shop what I knew was a problem was a problem. She was SO QUICK to dismiss what I said and explain I had NO SAY in this if the tech decided the tires were okay. I want to buy another VW, a VW that MSRPs for about $35K, I won't be buying it from her, and really her attitude to my concerns after clearly knowing this tire issue was a very real possibility of being an issue before we even closed the sale. It was a slap in the face. She also knew we wanted to buy another VW. Anyway..... Almost the moment we got to talk to Scott Smith he made it clear he understood what was wrong, that he was going to make sure we got the issue taken care of, and he listened to what I said, and even though I was previously really worked up before I even got to talk to him about it, he was so quick to understand and make it clear he'd help us, that it took me a moment to realize he wasn't giving me B.S. response, but was immediately on my side cause he listened to me and "got it". WOW. Scott Smith is exactly the kind of guy you want to deal with if there is a problem. I even asked him if he sell cars, to see if I could buy another VW from him. More

New car purchase Incredible service and sales team to get me out the door quickly. Very strong offer on my trade in and they did edxactly what I asked them to do for Incredible service and sales team to get me out the door quickly. Very strong offer on my trade in and they did edxactly what I asked them to do for me More

fun, easy, and friendly. everything worked out so smoothly, they have got great customer service, friendly atmosphere and felt welcome the whole time. For being my first ever everything worked out so smoothly, they have got great customer service, friendly atmosphere and felt welcome the whole time. For being my first ever purchase from a dealership, it was a pleasant experience. More

Tootsie Roll What a great sales force you have there! Karen with her amazing energy, we felt immediately welcomed and knew we were going to be taken care of. Even What a great sales force you have there! Karen with her amazing energy, we felt immediately welcomed and knew we were going to be taken care of. Even when Mike tried to “steal” her sale, when he had a customer test driving the vehicle we wanted, told us of how much fun you all have at being professionals. Jennifer made the paperwork process seamless. I never thought buying a Toyota at a VW dealership would be so easy. More

Fantastic I would have not bought the car if Karen White was not my sales person. She was very welcoming and was not pushy! She really made the car buy a pleasa I would have not bought the car if Karen White was not my sales person. She was very welcoming and was not pushy! She really made the car buy a pleasant experience! I am not a very pushy person, she noticed the car was still dirty and there was some cleaning Stains in the seats! She had the car cleaned and she ordered new seat covers for the car. She was very easy to joke around with fit into my personality. She even gave me a couple dance shows. The over all experience was very awesome, even the lady who did the finance paperwork. I can't remember her name More

Super helpful, efficient and patient. Service dept was friendly and efficient. Brought my 2016 tiguan in to install remote start. Newest car I've had for a while so lots of new technology. Service dept was friendly and efficient. Brought my 2016 tiguan in to install remote start. Newest car I've had for a while so lots of new technology. Sales guy, Najmi, was quick with paperwork on my trade in and service guy, Scott, was very helpful showing me how to access the settings to customize the navigation voice volume. Service with a smile and I love my car. More