Luther Brookdale Volkswagen

Easy, Relaxed This is the 5th VW we have purchased from Brookdale VW. James is attentive to what the customer wants, and is not out to sell someone what he thinks This is the 5th VW we have purchased from Brookdale VW. James is attentive to what the customer wants, and is not out to sell someone what he thinks is a good deal. Very relaxing and comfortable with the entire process. Looking forward to our 6th VW in December. Honest, dependable. More

Great Service! My Service Advisor was awesome and was very helpful! He let me know I needed New Rear Tires and made my first time visit very welcoming! I will defini My Service Advisor was awesome and was very helpful! He let me know I needed New Rear Tires and made my first time visit very welcoming! I will definitely be bringing my car back there for service in the future! More

Amazing Customer Service I am new to the area and I needed to get my car serviced, and I am so glad I decided to take my car to Luther Brookdale VW! Scott Smith was great and I am new to the area and I needed to get my car serviced, and I am so glad I decided to take my car to Luther Brookdale VW! Scott Smith was great and really listened to my concerns and gave my the service I needed. I will never take my car to another dealership and I’ll even be buying my next car from them! They have earned my business by providing exceptional customer service! More

So happy! I knew which vehicle I wanted and they went over the top to help me get approved! I’m very happy with everyone there that helped they were all very he I knew which vehicle I wanted and they went over the top to help me get approved! I’m very happy with everyone there that helped they were all very helpful and friendly. More

Great people! From the time I dropped off my car to the time I picked my car up service was in constant contact about what my car needed and what it was going to t From the time I dropped off my car to the time I picked my car up service was in constant contact about what my car needed and what it was going to take to repair it, using the MyKaarma app. I received updates with pictures of the parts that needed to be replaced and or repaired “I love that” and when I picked up the car it was washed, I barely recognized it, Thank You More

Above and Beyond Just the fact that I am filling this out is amazing! I was stuck at home with a sick child and Scott drove my vehicle to my house so I would have it i Just the fact that I am filling this out is amazing! I was stuck at home with a sick child and Scott drove my vehicle to my house so I would have it in the morning. Above and beyond! More

Loved it! Great service. Jill is the best. Had a great experience buying my 2017 Jetta. VW does s good job with customer service. Impressed by the whole expe Great service. Jill is the best. Had a great experience buying my 2017 Jetta. VW does s good job with customer service. Impressed by the whole experience!! More

Attention to detail and respectful of my time and budget Brought the car in for an oil change. The service manager notified me of the 50,000 mi maintenance coming up. He reviewed each component and only se Brought the car in for an oil change. The service manager notified me of the 50,000 mi maintenance coming up. He reviewed each component and only selected the ones that we agreed made sense to do at the time. As they worked on the car, they found a few things they wanted to bring to my attention. The service manager, Alex, came out to find me with photos of everything they found, explained the issue with each one, and just how critical it was (or wasn't). I elected to repair some, and not others, and Alex made sure I got to the ones that really needed it. When they were all finished, it was a half hour less time than they estimated. Been going here alot, and will keep coming back. Price is right, and the staff looks to educate the customer, rather than just try to sell the customer... More

Wish I could give more than 5 stars Best car buying experience ever-- and I've bought a lot of cars. From Brendon in sales to Jennifer in finance and Jim the General Manager. We were in Best car buying experience ever-- and I've bought a lot of cars. From Brendon in sales to Jennifer in finance and Jim the General Manager. We were in and out quickly and with the perfect car and price for us! I'll be recommending all my family and friends to buy their VW's here! Thanks so much! Aimee and Francis More

Great service! No pressure from the sales rep! She was up beat and great with my family. The credit team found a deal that worked for me and I got the car I had my e No pressure from the sales rep! She was up beat and great with my family. The credit team found a deal that worked for me and I got the car I had my eye on for a while! More