Luther Brookdale Volkswagen

Easy and great knowledge! Ask for Preston A+!! Easiest car buying experience ever! Very knowledgeable and helpful staff we worked with Preston! Highly recommend not pushy and wants what’s best for Easiest car buying experience ever! Very knowledgeable and helpful staff we worked with Preston! Highly recommend not pushy and wants what’s best for YOU! Thank you Luther and Preston-we will be back ! More

Great Service! Scott was very welcoming. He clarified all my questions right away. In addition, I like that I received an email when my car was ready to pick up. Scott was very welcoming. He clarified all my questions right away. In addition, I like that I received an email when my car was ready to pick up. More

Awesome and experience driven Was a really good experience. I had been to multiple dealerships of the past week and non of them were truthful about the condition of the car and the Was a really good experience. I had been to multiple dealerships of the past week and non of them were truthful about the condition of the car and they all had really poor customer service. They gave us short answers and left us hanging a lot. When I first met the gentleman that was going to be working with me through out the process it had a really positive vibe, the kind that makes you feel like you can trust a person. I'm really glad I got the chance to work with this dealership and when it's time for me and this car to part ways, I will be going back to this dealership. Everybody that I dealt with was great and very accommodating. I don't see a star spot for TK but I would like to give him a 5 as well. More

Great experience dealing with multiple individuals. Steve was excellent in checking Brookdale's inventory and other dealer's inventories in finding the vehicle I was looking for.and was very pleasant to Steve was excellent in checking Brookdale's inventory and other dealer's inventories in finding the vehicle I was looking for.and was very pleasant to work with. He followed through in explaining the vehicle when picking up. Jennifer and Jacque were very pleasant, efficient and professional in the finance department. As always, Jim (manager) was friendly and helpful as were all the employees at the dealership. More

Oil change The service was timely and my service professional (Scott) was kind, knowledgeable and professional and he made me feel welcome. I’ll be continuing to The service was timely and my service professional (Scott) was kind, knowledgeable and professional and he made me feel welcome. I’ll be continuing to bring my car in here! More

Purchased new 2019 VW Tiguan! Love my new 2019 VW Tiguan! The staff at Brookdale VW are fabuluous & made purchasing my new vehicle easy 😊. My sales person to the time to walk my Love my new 2019 VW Tiguan! The staff at Brookdale VW are fabuluous & made purchasing my new vehicle easy 😊. My sales person to the time to walk my through all of the amazing features on my new VW! More

Good service Last service trip was great. Drove in, dropped off my car, they had a vehicle ready for me to use for the day. All I had to do was let them look at my Last service trip was great. Drove in, dropped off my car, they had a vehicle ready for me to use for the day. All I had to do was let them look at my license and sign something and I was in and out in five minutes. Pickup was equally easy and quick. Thanks Jason! More

Would not go anywhere else This is exactly what I am looking for not only a dealership but also a service department. They act like they are one family and they treat you like y This is exactly what I am looking for not only a dealership but also a service department. They act like they are one family and they treat you like you were a member of that family. That goes along way with me. Can it cost more money to own a Volkswagen? Yes. Do you get more car for your money and will it last longer… No question More

Great customer service! I appreciate the friendly, yet respectful explanations when work is required, and feedback as to current status of items such as breaks and tires. The I appreciate the friendly, yet respectful explanations when work is required, and feedback as to current status of items such as breaks and tires. There was no "manspeak." They reached out to me regarding alignment in a timely manner so that could be done prior to picking up my car. I trust the staff, and as a result, will go back in the future. More

Brakes Great experience I will be back. Had a strange noise, they found it/fixed it. Fast friendly service. The guys took great care of me and made the visi Great experience I will be back. Had a strange noise, they found it/fixed it. Fast friendly service. The guys took great care of me and made the visit as painless as possible More