Luther Brookdale Volkswagen - Service Center

Jason was great. He warned me in advance that the service may take a longer time but had a loaner vehicle. He called me promptly when requested. Overall great expe He warned me in advance that the service may take a longer time but had a loaner vehicle. He called me promptly when requested. Overall great experience. Thanks. More

Slow. Limited communication. Service couldn’t provide an ETA…only my agent. One contact seems unreasonable Limited communication. Service couldn’t provide an ETA…only my agent. One contact seems unreasonable More

Why does it cost $40 more dollars to change oil on a Volkswagen Passat 4 cylinder than a 4 cylinder Toyota Camry? Why do the electric windows need to be reset? We never did that to our Toyotas. To look Volkswagen Passat 4 cylinder than a 4 cylinder Toyota Camry? Why do the electric windows need to be reset? We never did that to our Toyotas. To look at window, why a $150 dollar diagnostic check before fixing window? Test switch and wiring and window. I’m not impressed with Volkswagen when we do not have these petty problems with Toyotas. More

Service was completed ahead of promised time. Complementary checks were performed on the vehicle to ensure that everything is safe. I like the tech they had to check the treads and wheel alig Complementary checks were performed on the vehicle to ensure that everything is safe. I like the tech they had to check the treads and wheel alignment as we drive in to the service center. More

Great customer service, I was kept in the loop through out the service. I was even given a visual of the inspection of my vehicle. out the service. I was even given a visual of the inspection of my vehicle. More

Started a bit rough and lots of frustrations. I commend them for eventually getting it right. Overall Satisfied customer I commend them for eventually getting it right. Overall Satisfied customer More

Everyone is always so helpful, worked with Nick and Boon, great guy’s Will always come back great guy’s Will always come back More

Took the time to let me know what was going on and how it can help add long term value can help add long term value More

Was in and out in a reasonable amount of time. Definitely would recommend coming here to anyone else. Definitely would recommend coming here to anyone else. More

They came through bigtime last week with a problem we had with our Volkswagen Passat with our Volkswagen Passat More