Luther Brookdale Volkswagen - Service Center

The dealership was clean and the communication went well, mostly via text which was convenient. mostly via text which was convenient. More

Nearly 3 hours for an oil change and tire rotation. Was told on phone to allow for an hour, then upon arrival 90 minutes. No regard for anyone else’s time. After my 20k free check up I will not be back Was told on phone to allow for an hour, then upon arrival 90 minutes. No regard for anyone else’s time. After my 20k free check up I will not be back. More

Jason took excellent care of me from start to finish. He greeted me by name as soon as I drove into the service bay. It was going to take extra time to diagnose the ABS warning light in my car, and he He greeted me by name as soon as I drove into the service bay. It was going to take extra time to diagnose the ABS warning light in my car, and he was able to immediately arrange for a loaner vehicle, which I very much appreciated. I continue to find a lot of value in the video inspection of my car's condition. The problem is now resolved, and I'm back on the road again. It's exceptional service like this that keeps bringing me back. More

Super awesome in getting all the work done and follow ups! I am appreciative of their work. ups! I am appreciative of their work. More

I was not pleased that you wanted to purchase my vehicle but then insisted that I come in to talk with salesman. I asked to know what the offer was but he wouldn’t budge. It was a waste of my time and I do but then insisted that I come in to talk with salesman. I asked to know what the offer was but he wouldn’t budge. It was a waste of my time and I do not appreciate the low ball offer. You wanted me to spend $1500 to 2000 to get a couple digs fixed. Then not even tell me what you would give me afterwards. That is not honest and I will not return. More

Nice people nice facility and great experience. Word word word word word word word word Word word word word word word word word More

Tyler did a good job of asking the right questions to determine what the potential issue could be with the loss of coolant. He did a good job of keeping me informed as to the status of the work being pe determine what the potential issue could be with the loss of coolant. He did a good job of keeping me informed as to the status of the work being performed and when the vehicle might be ready for pickup. Brad also helped schedule an alignment when I found out that it was needed. More

I contacted Luther Volkswagen/ Jason, after another Shop, had my 09 VW Tiguan for 49 Difficult Day's! From the beginning I talked to Jason Directly thru Calls and Texts! This guy I tell ya!!! He was spot o had my 09 VW Tiguan for 49 Difficult Day's! From the beginning I talked to Jason Directly thru Calls and Texts! This guy I tell ya!!! He was spot on! He sent Videos of my Tiguans problems. As well as Pics & Video's of the process! Jason and his go to Mechanic Xiong had my problem solved in 24 hours with New front and back brakes installed ready to go! I had Missing Fuses I had Harnesses that weren't connected! So These guy's got my car running in the blink of an eye! I'm very grateful! I personally told Jason that their service was a little expensive, but you get what you pay for, right? 24 hours and a little more $$ + a piece of mine!! Or 49 days later! 0 communication besides you calling! Give me The 24 hours and a little more expensive EVERYTIME! So Hats off to Jason and Mechanic Xiong for DIAGNOSING MY vehicle and fixing her up right! Thanks! Again! More

My sales person Andrew went above and beyond! The buying process was easy and he took care of some cosmetic details post purchase. Also love the texting option with the sales folks. It’s very con The buying process was easy and he took care of some cosmetic details post purchase. Also love the texting option with the sales folks. It’s very convenient. The experience was great! More

Friendly, great customer service, helpful. Best experience in the Luther Brookdale Area, would recommend to anyone Best experience in the Luther Brookdale Area, would recommend to anyone More