Luther Brookdale Volkswagen - Service Center

They gave me a great estimate, and kept me informed during the entire time. It is also comfortable to wait there and I was able to get work done. during the entire time. It is also comfortable to wait there and I was able to get work done. More

Great support from Jason and team. They got my vehicle in on short notice and were very informative. They got my vehicle in on short notice and were very informative. More

Easy to work with the Service team. Clean waiting area with a great business section to focus on my work while waiting. Clean waiting area with a great business section to focus on my work while waiting. More

I would NEVER purchase another vehicle from them Ever Again! We’re not accommodating or helpful with my situation at all. The general manager was very rude and unhelpful and was actually trying to blame Again! We’re not accommodating or helpful with my situation at all. The general manager was very rude and unhelpful and was actually trying to blame me for his employees lack of communication! I would Never recommend this dealership to anyone looking to buy a new or used car. More

Very friendly and professional. They got me in fast and were very understanding about my concerns about the sound in the rear of my cat. They got me in fast and were very understanding about my concerns about the sound in the rear of my cat. More

Very good service, and clean. Appreciate Jason as he’s very dependable and knowledgeable. Blah blah blah Appreciate Jason as he’s very dependable and knowledgeable. Blah blah blah More

Outstanding customer service at this dealership. They explain everything in detail and make sure you know exactly what will be done when you bring your vehicle in to be serviced. They explain everything in detail and make sure you know exactly what will be done when you bring your vehicle in to be serviced. More

Unfortunately I have had to return to the dealership with the same issue to be fixed several times but not necessarily because of poor service. I was fortunate to recently get Sean (service mgr) involved thi the same issue to be fixed several times but not necessarily because of poor service. I was fortunate to recently get Sean (service mgr) involved this last time and he was exceptional in handling this issue with his service foreman. Sean was great about communicating their progress of fixing it and letting me know exactly what they are doing to resolve it. They both spent some extra time with me to share what they did to solve the issue and I am grateful for that. Sean was exceptional by seeing this issue all the way through to the end and communicating with me directly the whole time. Thanks guys! More

Great customer service. the sales representatives were friendly, welcoming, fast and efficient on the sale the sales representatives were friendly, welcoming, fast and efficient on the sale More

My service advisor was super helpful and knowledgeable. Overall I was extremely happy with my service appointment. Overall I was extremely happy with my service appointment. More