Luther Brookdale Volkswagen - Service Center

I liked that the customers service , and especially I liked the video on how you guys explain or showed me step by step the areas my cat needed to be addressed, to fix my car , liked the video on how you guys explain or showed me step by step the areas my cat needed to be addressed, to fix my car , More

Miscommunication from the start, but they did everything possible to make it right. Thorough and expediant. possible to make it right. Thorough and expediant. More

Fast service, reasonable pricing and friendly staff. Videos of vehicle inspection are a nice touch! Videos of vehicle inspection are a nice touch! More

They took care of all our needs at a reasonable price. And got us in fairly quick. Thanks And got us in fairly quick. Thanks More

Great! Friendly and made sure I was comfortable immediately while waiting for my vehicle. Offered snacks and assisted with everything my vehicle needed. Inc Friendly and made sure I was comfortable immediately while waiting for my vehicle. Offered snacks and assisted with everything my vehicle needed. Incredibly kind thank you! More

They keep you informed. I love the mechanic's video and the text updates. I was given very knowledgeable information at check in. I love the mechanic's video and the text updates. I was given very knowledgeable information at check in. More

Good sales agent and service agent. Very respectful. Appreciated Steve Fischer delivering the car to me Very respectful. Appreciated Steve Fischer delivering the car to me More

Estimated time for repair was accurate. Waiting room comfy and now provided with study carols. This is most welcome. I wait at the dealership for repairs to be completed. The study carols a Waiting room comfy and now provided with study carols. This is most welcome. I wait at the dealership for repairs to be completed. The study carols allows me to make the best use of the time. Good updating on repair progress. All personnel are courteous and go out of their way to be helpful. When the customer rep does not have all the info for answering questions, the rep asks someone who does know. They don't try to fudge the answer. Honesty and competence are critical to me. They photograph the car when it is driven in. There are no disputes about when a ding occurred. My only criticism is that their online scheduling doesn't work and hasn't worked for a long time. Either fix it or take it down. Excellent dealership in which all the bases have been covered. More

All staff were very kind and helpful as I explored my options with one of their used vehicles I found online. They made me a second set of keys for free, gave my car a complementary wash, and offered to options with one of their used vehicles I found online. They made me a second set of keys for free, gave my car a complementary wash, and offered to give me a ride wherever I needed to go as my car was in their shop for some cosmetic work. More

Great place to service or buy your vehicle very friendly staff, I always know my vehicle will be taken care of. staff, I always know my vehicle will be taken care of. More