Luther Burnsville Hyundai

Exceeding Expectations I spent two days going back and forth between dealers who said that they gave me the "best price possible" but oddly kept coming back with a lower num I spent two days going back and forth between dealers who said that they gave me the "best price possible" but oddly kept coming back with a lower number, better package, or more miles when they heard what my competitor was offering. It was very frustrating. I decided enough was enough and walked into Hyundai and was greeted by Melissa Garvey. She didn't ask what her competitors were offering but instead asked what was most important to me. Not only was she able to determine my needs and sit me in a vehicle that met those needs but she answered all the concerns we had about leasing. We drove away in the car that we loved due to her helpful, professional, and knowledgeable service that exceeded my expectations every step of the way. More

Excellent Service This was my first time working with Burnsville Hyundai and I am very glad to have made this choice. The sales and finance team were very friendly and This was my first time working with Burnsville Hyundai and I am very glad to have made this choice. The sales and finance team were very friendly and helpful. They made the process quick and easy. More

Brilliant customer-friendly environment My wife and I had a great car buying experience at this dealership. When we arrived, Melissa had our van cleaned and warmed up for test drive. The car My wife and I had a great car buying experience at this dealership. When we arrived, Melissa had our van cleaned and warmed up for test drive. The car was the cleanest among all the ones we were considering, the negotiation was fair and this was the only dealership (among all we had visited) that put the customer first. All other dealers talked about themselves. The entire staff at this dealership did everything they could do to make our experience a good one. I will definitely consider them for my future auto purchases. - Swaps Mohanty, Rosemount, MN More

Quick-Easy-Enjoyable From the multiple test drives, to taking delivery on the vehicle, what a great experience. Melissa knew everything about the vehicle and all its opti From the multiple test drives, to taking delivery on the vehicle, what a great experience. Melissa knew everything about the vehicle and all its options, which was rare to find. I test drove an Acura, BMW, Infinity, Mercedes, Lexus and Audi and no one else had as much knowledge on the vehicle like Melissa did. Jennifer in financing was great. After it was all done the General Manager took time to thank and congratulate me and made sure I had no further concerns or questions. Melissa went through everything in the car with me again and I was off. They have been calling, emailing me since making sure I am all set! More

Great experience no pressure. I worked with Babek and it was a great experience. I found the car I wanted, and after that the process was pretty quick. Good times. I worked with Babek and it was a great experience. I found the car I wanted, and after that the process was pretty quick. Good times. More

great dealership, great staff I bought a new car for my daughter and had such a great experience at Luther Hyundai that I bought another one for myself. Abby is great to work with. I bought a new car for my daughter and had such a great experience at Luther Hyundai that I bought another one for myself. Abby is great to work with. I had a small problem with my new car at delivery but the dealership stepped up, apologized profusely and immediately took care of it. I love my new Sonata and highly recommend this dealership More

I thought I was on right path I had papers to sign at a different dealership in Des Moines, Iowa. I had found a vehicle I was happy with. I saw things weren't adding up. There were I had papers to sign at a different dealership in Des Moines, Iowa. I had found a vehicle I was happy with. I saw things weren't adding up. There were charges/loan term in papers I hadn't agreed to. I was upset, walked from the deal and called Luther because they had same car I was looking for. I had spoken to a nice guy from Luther. He said, "I am so sorry to hear what you are experiencing there. I can assure you won't have a bad experience like that here. I will even give you a $25 gas card to off set some cost of your trip up here." I was feeling like there must be still some good dealerships out there! I had asked him to look the vehicle over and tell me about the condition. He said, I think you will be very pleased. It is in almost new condition. I decided to make the long haul from Des Moines for the exact car I wanted. I got to dealership and the outside of car was good...I did notice it had been repainted on bumper due to there being over spray. I can live with that though. The inside smelled like an old stale smoked in bar. It was awful! I wasn't expecting that and it really should have been mentioned to me after the look over process. I wouldn't have made the drive there. I decided I could probably get the smell out of it though so I bought it. I am not sure why it hadn't had better detailing done to it. I had no idea ASHES WOULD CONSTANTLY FLY OUT OF THE VENTS!! I am very upset and disappointed. I still haven't had the funds for a real detail job where vents could be cleaned out. Ashes blowing in your eyes is not fun. I was told by the salesman (after I had signed papers) they would send my $25 gas card in the mail. I should have gotten it in writing! I contacted salesman by email so I had it in writing. I asked for the card because I hadn't received and let them know about the flying ashes. I got no response back. That is great customer service plus there is no excuse for ashes to blow out of the vents...it should have been detailed properly!! I wouldn't buy another $25,000 vehicle there! I have at this point no trust in any car dealer after having two experiences where I was lied to and/or deceived by. Thanks! Update: I have received the gift card after my review here. I didn't get any help with blowing ashes. I am still not pleased with their customer service. More

Very comfortable to deal with this dealership in the future I found the people at this dealership very friendly and cooperative. They explained to me how to use effectively the features of the gadgets includes I found the people at this dealership very friendly and cooperative. They explained to me how to use effectively the features of the gadgets includes in the car. More

Greatest car buying experience ever!!! I bought a 2015 Sonata. Andy Shultheis took great care of me. He was very Knowledgeable, and just a nice guy. He made my car buying experience enjoya I bought a 2015 Sonata. Andy Shultheis took great care of me. He was very Knowledgeable, and just a nice guy. He made my car buying experience enjoyable. I will recomend Andy and this dealership to everyone I know looking to by a car. More

Easy, Friendly, and Great Deals I had a great experience shopping for my first car here, the process was smooth and easy. Tero's personable personality was of great help along the wa I had a great experience shopping for my first car here, the process was smooth and easy. Tero's personable personality was of great help along the way, in addition to the unmatched service from the rest of the staff. I spoke with everyone from the GM down to the receptionist through out the process, multiple times. Not to mention, I came in during one of their busiest days of the year "Black Saturday". The friendly customer service has continued even after the purchase. WOULD HIGHLY RECOMMEND!! More