Luther Burnsville Volkswagen

Great experience I recently had the pleasure of working with Linda Radue on purchasing a new Jetta. My car was no longer worth the cost to fix it and I needed somethin I recently had the pleasure of working with Linda Radue on purchasing a new Jetta. My car was no longer worth the cost to fix it and I needed something affordable, but also wanted to really like what I was investing money into. Linda took the time to run through all the options with me and gave me several options on what I could afford with my budget. She was never pushy and it didn't feel like the typical sales experience that comes to mind when having to go car shopping. She was very attentive, took the time to answer all of my questions and even brought up things that I hadn't even thought to ask. It felt like she was really working for me and getting me the best deal she possibly could. I would highly recommend her to anyone looking for a new car. More

Arrived Via Tow Truck My bug of 14 years died on McAndrews. After standing on the median for one hour waiting on the tow truck, I finally made it to the dealership. By th My bug of 14 years died on McAndrews. After standing on the median for one hour waiting on the tow truck, I finally made it to the dealership. By this point, I was stressed from the experience. The service manager explained my options. My car was basically dead and not worth investing additional monies. He then introduced me to Linda R. After listening to my harrowing experience, Linda said no problem. We discussed what I was looking for in my next car. She pulled out her paperwork and quickly identified a couple of options. The car she had in mind had just arrived (fleet car) and still needed to be cleaned. She quickly had me in a car that was very similar. A test drive and I told her to put a hold on the fleet car. A quick trip back to service to pick up a loaner and I was on my way. Linda's follow-up was outstanding. More

Linda Radue: Best sales person I have ever worked with. If selling cars is like running a marathon, then Linda Radue finishes all 26.2 miles in 3 hours with a smile on her face, and all of the other sales p If selling cars is like running a marathon, then Linda Radue finishes all 26.2 miles in 3 hours with a smile on her face, and all of the other sales people fall to the ground crying after only 5 miles. I am professional, single mom who loves a nice and dependable car but am also frugal since I only have one income. I began my search on the internet and began speaking with Linda via email. I really wanted to work out a lot of the details before making the hour drive there. Many other people I spoke with wouldn’t put the time in to give me all the details, but Linda emailed me every single detail I had asked for. I have worked with many car sales people over the years, all of them men and most of them seemed to want to play the game of “I have to go ask my sales manager, he/she will never go for that!” or “ What can we do to put you behind the wheel today!!?” I hate playing games and think it’s ridiculous that people still use such slimy and disgusting sales tactics. All I wanted was a person who would listen and give me a straight-up good deal without wasting my time and trying to get every last penny out of me. Linda does not use those bad tactics and in fact is a sincere, sweet, smart and honest person who cares about you. She worked on my behalf and got me exactly what I wanted, at the price I wanted to be at. I had many of the details worked out via email before I even went there. When you are a single woman walking into a dealership without a guy, you can easily be taken advantage of. Working out the details via email with Linda gave me the confidence to know what I was getting into. With this information in hand, I drove to Burnsville for the test drive. Linda gave me the royal treatment. I drove several cars and finally narrowed it down to the one I wanted and then once I found it, she worked out a good deal for me. Then after making the purchase, she went over every single detail of the car with me, from helping me sync my Bluetooth to helping me move my stuff out of the old car to showing me how to use every single function on the car. I was unaware that such amazing sales people as Linda existed, especially in the car world. I was smiling as I sat there at Linda’s desk as one repeat customer after another came by to say hello to her. That’s the kind of person she is; people just want to work with her and they keep coming back. I only wish more people could understand like Linda does, that people just want to be treated right and to get a good deal, and they don’t want to play games. Thank you Linda, for making my VW buying experience beyond amazing. I am so excited about my new Jetta SE! Linda also had Sarah helping her, and I must add Sarah is a complete delight to work with as well. Chris in financing was great too. More

WONDERFUL Customer Service Linda Radue was a pleasure to work with. She is very knowledgable, helpful and friendly! We would definitely purchase a car from Linda again. We mainl Linda Radue was a pleasure to work with. She is very knowledgable, helpful and friendly! We would definitely purchase a car from Linda again. We mainly dealt with Linda, but everyone else we worked with were very professional and helpful also! We are VERY happy with our new Passat! More

Wonderful Experience Rich was wonderful to work with and was great with listening to what I wanted for a new vehicle. Even though I wanted a Jetta, he still suggested I te Rich was wonderful to work with and was great with listening to what I wanted for a new vehicle. Even though I wanted a Jetta, he still suggested I test drive a new Passat just to make sure I was satisfied with my decision. The process was quick and I felt as though I was treated with the utmost respect. I would definitely send anyone to Rich in the future if they are looking for a vehicle from Burnsville Volkswagen! More

First experience at purchasing vehicle; can I do again? Being a mature woman & never purchased vehicle, this was a fun experience. John T was patient w/me; explaining everything (sometimes more than once f Being a mature woman & never purchased vehicle, this was a fun experience. John T was patient w/me; explaining everything (sometimes more than once for my understanding). The Luther dealership makes you feel immediately at home. Open, friendly environment. My vehicle was cleaned & ready for pickup. Jackie is a "love." She could not have been more friendly or informative. I so appreciated her suggestions w/backup info. Little hickup w/transfer of funds but Tom W seemed to take it in stride & worked w/me until it was resolved. He was very helpful. This experience has spoiled me. From initial contact to driving out of dealership was exciting. So much so that I tried to shop at Macy's but found myself just wanting to protect my vehicle as it was parked. More

Awesome car buying experience We got a great deal on our trade in and got a new Passat. Everyone we dealt with was friendly and helpful. We were not pressured into anything. We We got a great deal on our trade in and got a new Passat. Everyone we dealt with was friendly and helpful. We were not pressured into anything. We are very happy with our new car. More

Ongoing service and used car sales I have been bringing my 2006 passat in for service for several years and it has been a wonderful experience. I worked with Brad and Sandi Fuller unti I have been bringing my 2006 passat in for service for several years and it has been a wonderful experience. I worked with Brad and Sandi Fuller until the time came to retire it and look for another car. I had been talking to Linda Radue and she made herself immediately available the day I needed to select a car. I bought a 2013 VW CC sport sedan with much expert help from Linda. As a woman on here own, it was a delight to work with such competent women as Sandi and Linda. And the financing experience with Jacque was the icing on he cake. I had looked at other brands, but I would not give up this exceptional VW team More

Great car buying experience We stopped in un announced one evening and looked at a couple car, Adam explained the in and outs of the various model. We stopped back a couple week We stopped in un announced one evening and looked at a couple car, Adam explained the in and outs of the various model. We stopped back a couple weeks laater and test drove an a5 and a VW CC. Adam said "go ahead get a bite to eat and talk it over" We came back and bought the CC and are very happy with it. More

A very quick repair for a defective horn I lost a horn on my 2013 Golf R and wasn't able to get in to my selling dealer until this coming Monday. Strictly on a whim Friday afternoon August 1s I lost a horn on my 2013 Golf R and wasn't able to get in to my selling dealer until this coming Monday. Strictly on a whim Friday afternoon August 1st, I contacted Luther parts to see if they had a horn in stock. They did indeed, they referred me to the service desk who indicated that they had a slot open for me within the next hour. Wow!So Jasmine Quarter scheduled me in, I arrived within an hour, Sandy Fuller checked me in promptly and I relaxed in their very comfortable lounge. Within an hour or more quickly than they'd promised, "Technician number 746.........a very courteous young gentleman) had returned my car to me "fixed" and I was on my way home in time to beat Twin City rush hour traffic. You simply can't beat that kind of service and I don't know how one would improve upon it! Just as friendly, quick and efficient as they could be.............gotta love it! In this day and age and when getting "less" seems to be the general rule of thumb, getting "more" than promised really gets my attention. So Luther VW.......................thank you sincerely for exceptional service! More