Luther Burnsville Volkswagen

Today I went into the Burnsville VW because I was looking to get into a new lease car for the sign and drive special that they had going on. I have a few friends who own Volkswagens that told me I needed to to get into a new lease car for the sign and drive special that they had going on. I have a few friends who own Volkswagens that told me I needed to go to the Burnsville Volkswagen because they have good service and are very knowledgeable. More specifically my friends told me that I needed to see Linda Radue because she is very knowledgeable and very friendly. When I arrived at the VW today I was greeted in the lot almost immediately from a sales rep asking me if I had any questions. No offense to the sales rep I asked if Linda was working and if he could lead me to her. The sales rep brought me to Linda's desk and introduced me with the little information he had gathered on me. Linda was very welcoming and greeted me with a smile and a hand shake. I told Linda that I was looking to get into a lease and was leaning more towards the 2013 Jetta SEL (has a tone of awesome features!), linda brought me over to one that she had on the sales floor and began doing a walk around the vehicle with me and telling me about the vehicles features. It was clear to me at that time that she was very knowledgeable about the product she was selling. If I had a question she was able to answer it without hesitation. She then hooked me up with a Jetta to test drive and told me that when I come back to look her up! (YES!!! I got to test drive the vehicle on my own! awesome feeling when the dealer shows a level of trust in you as the buyer!). Any ways the Jetta drove great, it is an awesome product and I decided to move forward on the deal. While I was out test driving, Linda was calculating the value of my trade in, and the cost of the lease with 15,000 miles per year instead of the 10,000. When I returned They gave me what I felt was a fair trade in value on my car. I wound up making a down payment to lower the monthly rate as there was some residual from the previous loan on the car I was trading in. While I was working on paperwork with the finance lady VW washed the Jetta and topped off the gas tank for me! After I finished all the paperwork, Linda made sure that I got my fuel saving reward card, and even got me a VW hat :) After that she brought me out to my new car. Instead of her saying heres your car have fun, she helped me set up my trunk organizer and even got into the passenger seat and helped me pair my phone with bluetooth, and explained how everything worked. She always acted as excited as I was about getting the new car! Once again if I had a question she would have an instant answer as if it was her own car she was selling me. So what my experience today told me is: The dealership takes good care of their customers and looks closely at the needs of each guest. The staff was very friendly and welcoming. Most importantly I feel that if I ever need anything at all I can call Linda, and I know that she would be happy to talk and would have an answer for me. I feel that when the time comes that I take my car in to get serviced, that I can say hi to Linda and the others I met while I wait for my car to get done. Great job to Linda and her team! They really made my first new car buying experience enjoyable and hassle free!!! More

I have never had so much fun purchasing a car in my life! The gentlemen I worked with were awesome! I was so impressed with the extra mile taken to show me how to work all the extra's in the car. Awesome gro The gentlemen I worked with were awesome! I was so impressed with the extra mile taken to show me how to work all the extra's in the car. Awesome group down there in the big city! I have been told awesome things about all Luther dealerships, but the experience provided by the Burnsville crew was above and beyond any dealership I have ever purchased a vehicle from...I had fun...and got a beautiful vehicle for an extraordinary price...I have recommended and will continue to recommend Burnsville Volkswagon to friends, family, strangers staring at my beautiful vehicle...etc! Thanks everyone! More

Jared did an excellent job with his customer service, he was friendly, very accommodating, and easy to get in contact with to help with any questions. was friendly, very accommodating, and easy to get in contact with to help with any questions. More

This is our 3rd VW purchase and would highly recommend! The customer service and follow up is thorough and detailed. They stand behind their product and good to see the employees driving same brand vehicle The customer service and follow up is thorough and detailed. They stand behind their product and good to see the employees driving same brand vehicles that they sell. Linda knows the in's and out's about the car and how they function.... We live many hours away from VW dealership and have 4 closer choices but Burnsville will always be first choice, because they go the extra mile and when we did have an issue at home, they even offered to drive to our town to work on it! That's customer service!! More

Honest, consistant, and knowledgeable group of people. Jared genuinely took care of me during the process of buying a car, asking the right questions to get me to what vehicle would best fulfill my needs. Jared genuinely took care of me during the process of buying a car, asking the right questions to get me to what vehicle would best fulfill my needs. He followed through on everything he said and brought all information to layman terms for a first-time car buyer. I would HIGHLY recommend Jared and Luther Volkswagen of Burnsville. More

First time that I've driven away after a car purchased and felt like I was treated well, got ALL my questions answered and met a honest and sincere salesman and finally, got a great price for a new car. and felt like I was treated well, got ALL my questions answered and met a honest and sincere salesman and finally, got a great price for a new car. Thank you. More

I just bought my 2nd VW CC from Steve Kahn and Jay Radue and I can't be happier! Steve called me up knowing I was coming close to the end of my current lease and because of really good current lease program and I can't be happier! Steve called me up knowing I was coming close to the end of my current lease and because of really good current lease program I was able to turn in my old CC and upgrade to a new CC early. I really appreciate this kind of forward thinking and GREAT CUSTOMER SERVICE!! I will certinly spread the word of the wonderfull people of Burnsville VW! Thank You all! Dan Mahady More

This is the third volkswagen we have bought from Linda Radue. The experience has been top-notch every time. Service was great, went over the top to help the buying experience go well and went out of her w Radue. The experience has been top-notch every time. Service was great, went over the top to help the buying experience go well and went out of her way to make us feel comfortable. The new facility is inviting and modern looking. More

Have purchased 3 vehicles from Burnsville Volkswagen in roughly as any years. On my most previous visit I dealt with Steve Kahn... Steve was knowledgeable, honest, mindful of my needs and professional. roughly as any years. On my most previous visit I dealt with Steve Kahn... Steve was knowledgeable, honest, mindful of my needs and professional. I at no point felt 'pressured' to buy. My positive experience with Steve Kahn as well previous positive experiences with the service department (Sandie Fuller) will keep me coming back again and again. Well done Burnsville Volkswagen - You truly understand the meaning of customer service. More