Luther Burnsville Volkswagen - Service Center

I had the pleasure of working with Tom and John. The experience was great. High quality customer service. Very honest and reasonable. Best car dealership I’ve ever been in.

Efficient and quick. Megan was great explaining how to drive automatic. She was thorough and understanding. She would make a good sale person and bring in more $$ for you.

I had exceptional service working with Brad Knudson and Ugur Solim when I brought my Routon in for service. Ugur, the assistant service manager greeted me and gave me good information on how to increase the longevity of my car’s life without making me feel inferior. He held doors and made eye contact when talking to me. When I picked my car up, Ugur noticed the inside of my drivers window was smudgy and personally washed it for me, making my WHOLE car sparkly. This attention to detail and service is important to me. Thank you, Ugur!

I came in today due to engine light on my 2010 VW Passat. Service to repair was quoted at 3000+ and so I said you know what - let’s talk new cars. Luke Klingson came out and helped me with the process to where we landed on a 2015 Tiguan and Roger aided in the financial process. All of which went extremely well. Very pleased with the overall process. I should be walking out shortly with the new vehicle. Thanks team!

Purchased new VW from here. Less than one year I'm bring the car in to the dealership due to clear coat scratching. Burnsville VW would do nothing to keep a loyal VW driver. This will be my last VW, next time I will purchase anything other than VW.

Nothing new to report here. Just more of the outstanding customer service we've experienced for the last three years, with what is now our second car purchased at LBV in that time. Thank you Ann Shirley.

This is the second Tiguan I have leased from Luther Burnsville Volkswagen. I am very pleased with the service and advice I have received from John Trombley I couldnt ask for a better salesman. I am looking forward to working with John again Mark

Went there to get my passat services. Rachael was too busy typing away on her cell phone to provide adequate service. Will be my last visit to Luther Burnsville.

Over the years I've owned many cars and worked with many service reps at the dealerships. No one has ever surpassed the bar of superior customer service Ann at Luther Burnsville Volkswagon has set. She remembers who you are, has treats available for your pets, is knowledgable regarding service repairs, pulls any coupons or discounts from the website that may pertain to your service to get you the best deal and consistently keeps you informed regarding length of time for service if you are waiting and estimated costs. Some service reps can hit this standard some of the time, others part of the time, but with Ann it's every time. I highly recommend if you need to go to the service department always ask to be put on Ann's team. You will never be disappointed.

I put 40,000 miles a year on my VW, but despite the occasionally steep price of dealership maintenance, no one beats Ann when it comes to quality customer service. Ann does a great job of making me feel welcome, getting me the best price available, and best of all, she always does it with a smile. I can't bring myself to go anywhere else. All I can say is "Thanks Ann! I'll see you soon."