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Luther Burnsville Volkswagen - Service Center

Burnsville, MN

5.0
141 Lifetime Reviews Review Dealership

141 Reviews of Luther Burnsville Volkswagen - Service Center

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September 28, 2019

"Highly Recommended "

- Erika

I had the pleasure of working with Tom and John. The experience was great. High quality customer service. Very honest and reasonable. Best car dealership I’ve ever been in.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Walsh
September 24, 2018

"Plate installation"

- Jeep2018

Efficient and quick. Megan was great explaining how to drive automatic. She was thorough and understanding. She would make a good sale person and bring in more $$ for you.

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Recommend Dealer
Yes
Employees Worked With
Maddy and Megan
Sep 25, 2018 -

Luther Burnsville Volkswagen responded

Thanks for your feedback about working with our sales assistant Megan, we're so pleased that she was so helpful to you! We appreciate your review, thank you for your continued business!

January 29, 2018

"Awesome customer service in service center!"

- Nicole-Savage

I had exceptional service working with Brad Knudson and Ugur Solim when I brought my Routon in for service. Ugur, the assistant service manager greeted me and gave me good information on how to increase the longevity of my car’s life without making me feel inferior. He held doors and made eye contact when talking to me. When I picked my car up, Ugur noticed the inside of my drivers window was smudgy and personally washed it for me, making my WHOLE car sparkly. This attention to detail and service is important to me. Thank you, Ugur!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ugur Solim
Jan 30, 2018 -

Luther Burnsville Volkswagen responded

Thanks so much Nicole for letting us know how our service department treated you when you can in for your car! Ugur and Brad are great advisors and we appreciate the feedback you provided about working with them. Enjoy your squeaky clean car!

December 06, 2017

"Service tones car"

- nick123

I came in today due to engine light on my 2010 VW Passat. Service to repair was quoted at 3000+ and so I said you know what - let’s talk new cars. Luke Klingson came out and helped me with the process to where we landed on a 2015 Tiguan and Roger aided in the financial process. All of which went extremely well. Very pleased with the overall process. I should be walking out shortly with the new vehicle. Thanks team!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Roger Nelson
Dec 06, 2017 -

Luther Burnsville Volkswagen responded

We know car repairs are no fun but at least your experience working with Luke and Roger was! That's great to hear you're getting a Tiguan that you'll love and that the whole car buying process was a pleasant one for you. We appreciate you taking the time to leave us a review about your experience. We look forward to seeing you again soon, enjoy that Tiguan!

December 01, 2017

"Con Men"

- ex-VW driver

Purchased new VW from here. Less than one year I'm bring the car in to the dealership due to clear coat scratching. Burnsville VW would do nothing to keep a loyal VW driver. This will be my last VW, next time I will purchase anything other than VW.

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Recommend Dealer
No
Employees Worked With
Service
March 08, 2017

"1st Class Service!"

- paco12459

Nothing new to report here. Just more of the outstanding customer service we've experienced for the last three years, with what is now our second car purchased at LBV in that time. Thank you Ann Shirley.

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Recommend Dealer
Yes
Employees Worked With
Ann Shirley
February 28, 2017

"Leased a 2017 Tiguan!"

- Mark from Shakopee MN

This is the second Tiguan I have leased from Luther Burnsville Volkswagen. I am very pleased with the service and advice I have received from John Trombley I couldnt ask for a better salesman. I am looking forward to working with John again Mark

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Yes
Employees Worked With
February 28, 2017

"Horrible customer service"

- Peter

Went there to get my passat services. Rachael was too busy typing away on her cell phone to provide adequate service. Will be my last visit to Luther Burnsville.

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Recommend Dealer
No
Employees Worked With
Rachael Peters
August 15, 2016

"Ann in service is GREAT!!!!"

- Whatever

Over the years I've owned many cars and worked with many service reps at the dealerships. No one has ever surpassed the bar of superior customer service Ann at Luther Burnsville Volkswagon has set. She remembers who you are, has treats available for your pets, is knowledgable regarding service repairs, pulls any coupons or discounts from the website that may pertain to your service to get you the best deal and consistently keeps you informed regarding length of time for service if you are waiting and estimated costs. Some service reps can hit this standard some of the time, others part of the time, but with Ann it's every time. I highly recommend if you need to go to the service department always ask to be put on Ann's team. You will never be disappointed.

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Recommend Dealer
Yes
Employees Worked With
Ann Shirley
July 26, 2016

"Thanks Ann!"

- Brian

I put 40,000 miles a year on my VW, but despite the occasionally steep price of dealership maintenance, no one beats Ann when it comes to quality customer service. Ann does a great job of making me feel welcome, getting me the best price available, and best of all, she always does it with a smile. I can't bring myself to go anywhere else. All I can say is "Thanks Ann! I'll see you soon."

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Recommend Dealer
Yes
Employees Worked With
Ann Shirley
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