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Luther Burnsville Volkswagen - Service Center

Burnsville, MN

4.6
179 Reviews

179 Reviews of Luther Burnsville Volkswagen - Service Center

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January 20, 2024

Service was fast and workers were very pleasant. No waiting to get in either. Price seemed reasonable too because they also checked tires, brake pads, etc, and a recall. More

by DJMOEDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Stoesz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2024

I felt slighted because I saw and heard them offer other customers a coupon for a free car wash and all they told me was that they were not doing car washes today. I was under the impression that they wer More

by SANDYSNYDER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Knudson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Vick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Stoesz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Heder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Seiler
Feb 19, 2024 -

Luther Burnsville Volkswagen responded

We're sorry to hear that you advisor forgot to provide you with a car wash coupon. You are correct, we do discontinue using the carwash at certain temperatures. Please feel free to stop by any time and ask for Brad or Scott and they can get your car through the wash!

January 19, 2024

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by JAMES.E.TAETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
January 19, 2024

The staff are always helpful, approachable and efficient. I also find it easy to get help with an issue day off. Most appreciated when something needs immediate attention. More

by Steve S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rivers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Stoesz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

The service was terrible! The staff attitude was very bad! And I waited very long time! More

by NICKOLA031017
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Seiler
Jan 20, 2024 -

Luther Burnsville Volkswagen responded

Thank you for bringing your Atlas in for service. I apologize that we did not meet your service expectations. You brought your vehicle in with a concern of pulling to the right while driving that started after your previous service with us which included a tire rotation. We were able to get your vehicle into the shop without an appointment to recheck the brake and maintenance work that we had performed previously. After test driving and confirming that there was a slight pull to the right we found that the pull was caused by uneven wear on your tires. We rotated your tires back to the original position at no charge to you which alleviated the pulling condition. Again I apologize for the hour and a half wait you had while we diagnosed the issue with your vehicle.

January 17, 2024

Everyone that I talked to was very nice and super helpful. Better than some of the other local dealerships nearby. More

by NEILAJOHNSON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Heder
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Adam is a great service advise to work with. Thank you Adam for you marvelous work More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Vick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Stoesz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Heder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Seiler
January 16, 2024

Excellent and personal service! Very easy to schedule. Writing 15 words is a bit annoying. More

by mjalexander210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Heder
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2024

Did the job asked on time, and provided advice without pressure. Provided additional inspections free of charge and helped inform me of additional issues to keep an eye on. This was my first experience at More

by JackBear808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2024

I had recall services performed on my ID4. They picked up my car, completed the services and return it promptly. They also gave me a loaner car since the service took more than a day. They kep More

by Vinay.Dhavala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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